IT Operations Manager for Service Excellence

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

As an IT Operations Manager for Service Excellence at Bank of China (Hong Kong) Limited, you will play a crucial role in ensuring the delivery of exceptional IT services that meet and exceed customer expectations.

Key Responsibilities:
  • Develop and implement service management strategies to enhance service quality, efficiency, and effectiveness;
  • Collaborate with cross-functional teams to ensure seamless service delivery, compliance with service level agreements, and adherence to established procedures;
  • Ensure that all IT services provided are ISO 20000 compliant, aligning with international best practices;
  • Oversee the progress of IT projects, ensuring timely completion, and effective resource allocation;
  • Manage the procurement process for IT hardware, software, and services, optimizing costs and minimizing risks.
RequirementsEducation and Experience:
  • Bachelor's degree in Computer Science, Computer Engineering, or a related technical field;
  • Minimum 3 years of experience in project management or procurement management, with a strong track record of delivering results;
  • Desirable: functional knowledge and implementation experience of IT Service Management (ITSM) frameworks.
Skills and Qualifications:
  • Process-minded, proactive, and agile, with excellent problem-solving skills;
  • Self-motivated, able to work independently under pressure, and as part of a dynamic team;
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders;
  • Excellent analytical, planning, and organizational skills, with the ability to prioritize tasks effectively.


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