Helpdesk Support Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Eternity Consultants (HK) Limited Full time
Job Summary

We are seeking a highly skilled and motivated Helpdesk Support Specialist to join our team at Eternity Consultants (HK) Limited. As a Helpdesk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients via phone, email, or in-person.
  • Issue Resolution: Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Documentation: Maintain accurate and detailed records of client interactions and technical issues.
  • Communication: Communicate technical information to clients in a clear and concise manner.
  • Collaboration: Work closely with internal teams to resolve technical issues and improve overall client satisfaction.
Requirements
  • Education: Diploma or above in Computer Science or related field.
  • Experience: Minimum 1 year of experience in a helpdesk or technical support role.
  • Skills: Strong technical skills, excellent communication skills, and ability to work independently.
  • Personal Qualities: Customer-oriented, self-motivated, and able to work in a fast-paced environment.
What We Offer
  • Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
  • Benefits: We provide a range of benefits, including medical scheme, annual leave, and performance bonus.
  • Opportunities for Growth: We offer opportunities for career growth and professional development.


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