Technical Support Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

Company Overview

The Career Works Limited is a prominent player in the financial services sector, dedicated to providing top-notch support and solutions to our clients.

Position Overview

We are seeking an experienced IT Helpdesk Support professional to join our dynamic team.

Key Responsibilities

  • Engage in a large-scale operational environment with a standard five-day workweek.
  • Deliver daily monitoring, assistance, and administration to internal users.
  • Offer technical support services across various departments.
  • Assist users in troubleshooting software and hardware issues effectively.
  • Manage incidents and ensure timely resolution.
  • Report operational risks to the Team Lead.
  • Maintain and enhance the knowledge base, including technical documentation and procedures.
  • Identify and resolve technical challenges, providing root cause analysis for each incident.
  • Leverage the latest technological tools to optimize and continuously improve operational procedures.
  • Ensure all desktop computer systems function efficiently.
  • Respond to user inquiries online and manage ticket assignments.

Qualifications

  • Demonstrated experience in Desktop Support, Technical Support, or a related field.
  • A minimum of three years of hands-on experience with Windows and Mac environments.
  • Familiarity with office automation products and computer peripherals, including printers and scanners.
  • Understanding of network security protocols, email systems, VPN, and financial software like Bloomberg and Wind.
  • Proficient in popular operating systems, software applications, and remote connection technologies.
  • Ability to troubleshoot complex hardware and software challenges.
  • Exceptional problem-solving and multitasking capabilities.
  • A customer-focused mindset.
  • One year of relevant support experience in the financial industry is advantageous.
  • Proficiency in both written and spoken Mandarin and English is a plus.


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