Helpdesk and Support Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

Job Summary

Swing Consulting Ltd. is seeking a highly skilled Helpdesk and Deskside Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing frontline technical support to our clients and internal stakeholders.

Key Responsibilities

  • Provide technical assistance and troubleshooting services to clients via phone, email, and in-person support.
  • Familiarize yourself with our IT systems and software, including O365, to effectively resolve technical issues.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.
  • Develop and maintain technical documentation to support knowledge sharing and best practices.
  • Perform other IT-related tasks as assigned by supervisors to ensure the smooth operation of our IT services.

Requirements

  • Degree in Information Technology or a related field.
  • Minimum 3 years of experience in a related IT role, preferably in a technical support or helpdesk environment.
  • Proven track record of providing excellent customer service and technical support.
  • Strong knowledge of Windows, Office 365, and other Microsoft products.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.

What We Offer

  • Competitive salary and benefits package.
  • Flexible work arrangements, including 5 days of work per week.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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