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Technical Support Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

Swing Consulting Ltd. is seeking a highly skilled Technical Support Engineer to join our team.

Key Responsibilities
  • Provide technical assistance and support to clients on system components, ensuring prompt resolution of issues and continuous improvement of services.
  • Perform installation, configuration, administration, and troubleshooting tasks to ensure seamless system operation.
  • Collaborate with external vendors to resolve hardware and application software-related incidents.
  • Offer system helpdesk support and manage change requests to ensure efficient system maintenance.
Minimum Requirements
  • Diploma or higher in Information Technology or a related field.
  • At least 3 years of experience in IT system support and administration.
  • Proven experience in IT system helpdesk support, handling change requests, and user requests.
  • Experience in supporting physical and/or virtual servers.
  • Experience in administration, support, and operation on hypervisor, storage, or server components is highly desirable.
  • Experience in Linux Red Hat is highly desirable.
  • Ability to work flexible shifts (3 shifts per day) to ensure 7 x 24 support to the system.
  • Candidates with more experience may be considered for the Senior System Engineer position.