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Regional IT Help Desk Support Specialist
2 months ago
We are seeking a highly skilled Regional IT Help Desk Support Specialist to join our team at Projob21 Ltd. as a Global Private Bank IT Support Associate.
Key Responsibilities- Provide first- and second-level IT help desk and mobile support to our North Asia branches with over 480 users.
- Troubleshoot and facilitate IT support for market data, digitalization, fintech, and E-banking solutions and applications.
- Support IT procurement, billing, and regional projects by collaborating with Infrastructure and external vendors across the region.
- Report to the Regional Head of IT Service Support.
- Ensure timely escalation of critical issues to responsible regional/local stakeholders in accordance with Service Level Agreements (SLAs).
- Provide end-to-end technical and business support to users from front to back offices.
- Accountable for troubleshooting and conducting root cause analysis to timely incident management.
- Support various data science projects by interacting with stakeholders, gathering business requirements, building machine learning/optimization models, and visualization dashboards.
- Ensure timely and quality help desk and IT service deliverables to 500 users by supervising a team of 6-7 members.
- Oversight and monitoring of IT vendor performance.
- Dynamic Regional IT Helpdesk Support
- Competitive Bank Benefits & Salary Package
- Fintech & Digitalization Project Exposure
