Cloud Application Support Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

About the Role

We are seeking a highly skilled Cloud Application Support Technician to join our team at Snaphunt. As a Cloud Application Support Technician, you will be responsible for providing technical support and troubleshooting for our cloud-based applications.

Key Responsibilities

  • Application Troubleshooting: Identify and resolve complex application issues to minimize downtime and maintain business continuity.
  • Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
  • Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
  • Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
  • Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
  • Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.

Requirements

  • Unix, Linux Scripting Experience: At least one year of experience in Unix, Linux scripting.
  • Technical Customer Service Experience: At least two years of experience in technical customer service.
  • Azure or AWS Experience: At least two years of experience/knowledge in Azure or AWS.
  • Cloud Application Support Experience: Proven experience in cloud application support, Unix/Linux environments, and Microsoft Azure.
  • Helpdesk Ticketing Systems Experience: Experience using helpdesk ticketing systems such as Salesforce, Azure DevOps, or Jira.
  • Online and Remote-connecting Software Experience: Proficient in the use of online and remote-connecting software.
  • Testing and Validation Experience: Familiarity with testing and validation processes for new software releases.
  • Application Monitoring and Performance Tuning Experience: Experience with application monitoring and performance tuning.
  • Strong Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills.
  • Excellent Verbal and Written English Communication Skills: Excellent verbal and written English communication skills.

Preferred Qualifications

  • Financial, Insurance, or Healthcare Experience: Previous experience working with financial, insurance, or healthcare companies is desired.
  • Customer Service Experience: Significant work experience in customer service.
  • Basic Technical Support Experience: Significant work experience in basic technical support.
  • Helpdesk Environment Experience: Experience in a helpdesk environment such as Zendesk, Azure DevOps, Jira.
  • Non-scripted Helpdesk Environment Experience: Demonstrated ability to function in a non-scripted helpdesk environment.
  • Windows and/or Linux Systems Experience: Working knowledge of Windows and/or Linux systems.
  • Email Systems and Technologies Experience: Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph.
  • Active Directory Experience: Technical knowledge of Active Directory.

Working Hours

8:00 pm to 5:00 am Philippine Time

What We Offer

We offer an above-industry remuneration package, HMO benefits, opportunities for learning, and career advancement. Plus, get up to a 30K signing bonus once hired.

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