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Cloud Application Support Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

About the Role

We are seeking a highly skilled Cloud Application Support Technician to join our team at Snaphunt. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their cloud applications run smoothly and efficiently.

Key Responsibilities

  • Application Troubleshooting: Identify and resolve complex application issues to minimize downtime and maintain business continuity.
  • Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
  • Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
  • Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
  • Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
  • Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.

Requirements

  • At Least One (1) Year of Experience in Unix, Linux Scripting
  • At Least Two (2) Years of Experience in Technical Customer Service
  • At Least Two (2) Years of Experience/Knowledge in Azure or AWS
  • Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
  • Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
  • Proficient in The Use of Online and Remote-connecting Software
  • Familiarity with Testing and Validation Processes for New Software Releases
  • Experience with Application Monitoring and Performance Tuning
  • Strong Analytical and Problem-Solving Skills
  • Excellent Verbal and Written English Communication Skills

Preferred Qualifications

  • Previous experience working with financial, insurance, or healthcare companies is desired.
  • Significant work experience in customer service
  • Significant work experience in basic technical support
  • Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA
  • Demonstrated ability to function in a non-scripted helpdesk environment
  • Working knowledge of Windows and/or Linux systems
  • Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph
  • Technical knowledge of Active Directory

Working Hours

8:00 pm to 5:00 am Philippine Time

We Offer Above-Industry Remuneration Package, HMO Benefits, Opportunities for Learning, and Career Advancement. Plus, get up to a 30K Signing Bonus once hired

About Snaphunt

Snaphunt provides an easy way to tap the best talent pool in the Philippines without wasting hundreds of hours on finding, connecting, and interviewing talents that perfectly fit your needs.