Cloud Application Support Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

Job Overview

We are seeking a skilled Cloud Application Support Technician to join our team at Snaphunt. As a Cloud Application Support Technician, you will be responsible for troubleshooting complex application issues, monitoring application health, and providing exceptional client support.

Key Responsibilities

  • Application Troubleshooting: Identify and resolve complex application issues to minimize downtime and maintain business continuity.
  • Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
  • Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
  • Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
  • Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.

Requirements

  • At Least One (1) Year of Experience in Unix, Linux Scripting
  • At Least Two (2) Years of Experience in Technical Customer Service
  • At Least Two (2) Years of Experience/Knowledge in Azure or AWS
  • Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
  • Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
  • Proficient in The Use of Online and Remote-connecting Software
  • Familiarity with Testing and Validation Processes for New Software Releases
  • Experience with Application Monitoring and Performance Tuning
  • Strong Analytical and Problem-Solving Skills
  • Excellent Verbal and Written English Communication Skills

Working Hours

8:00 pm to 5:00 am Philippine Time

We offer a competitive remuneration package, HMO benefits, opportunities for learning, and career advancement. Plus, get up to a 30K Signing Bonus once hired.



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