Cloud Application Support Specialist
4 weeks ago
Job Overview
We are seeking a skilled Cloud Application Support Technician to join our team at Snaphunt. As a Cloud Application Support Technician, you will be responsible for troubleshooting complex application issues, monitoring application health, and providing exceptional client support.
Key Responsibilities
- Application Troubleshooting: Identify and resolve complex application issues to minimize downtime and maintain business continuity.
- Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
- Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
- Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
- Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.
Requirements
- At Least One (1) Year of Experience in Unix, Linux Scripting
- At Least Two (2) Years of Experience in Technical Customer Service
- At Least Two (2) Years of Experience/Knowledge in Azure or AWS
- Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
- Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
- Proficient in The Use of Online and Remote-connecting Software
- Familiarity with Testing and Validation Processes for New Software Releases
- Experience with Application Monitoring and Performance Tuning
- Strong Analytical and Problem-Solving Skills
- Excellent Verbal and Written English Communication Skills
Working Hours
8:00 pm to 5:00 am Philippine Time
We offer a competitive remuneration package, HMO benefits, opportunities for learning, and career advancement. Plus, get up to a 30K Signing Bonus once hired.
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