Current jobs related to Experiences Helpdesk Specialist - Hong Kong, Central and Western District - Selby Jennings

  • Helpdesk Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China H&M Group Full time

    Job Title: Helpdesk Support SpecialistAt H&M Group, we're seeking a highly skilled Helpdesk Support Specialist to join our team. As a Helpdesk Support Specialist, you will be responsible for providing exceptional IT support services to our users in the Hong Kong time zone.Key Responsibilities:Receive, manage, prioritize, escalate, close, and communicate...

  • Helpdesk Support Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China H&M Group Full time

    Job SummaryWe are seeking a skilled Helpdesk Agent to provide exceptional IT support services to our users in Hong Kong time zone. As a Helpdesk Agent, you will be the first point of contact for our customers, resolving their technical issues promptly and efficiently.Key ResponsibilitiesProvide timely and effective technical support to our users via phone,...

  • Helpdesk Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China H&M Group Full time

    Job Title: Helpdesk AgentJob Summary:We are seeking a highly skilled and customer-focused Helpdesk Agent to join our team at H&M Group. As a Helpdesk Agent, you will be responsible for providing exceptional IT support services to our users in the Hong Kong time zone through various channels, including phone, online chat, and ticketing.Key...

  • IT Senior Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    Aon's IT Senior Specialist OpportunityAon is a global leader in risk, retirement, and health solutions. We're seeking an experienced IT Senior Specialist to join our team and contribute to our mission of shaping decisions for the better.About the RoleAs an IT Senior Specialist, you will work proactively and independently in IT infrastructure projects,...

  • IT Senior Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    IT Senior Specialist - Digital Workplace and ExperienceAon is a global professional services firm that helps organizations make better decisions. As an IT Senior Specialist, you will play a key role in shaping the digital workplace and experience for our clients.Key Responsibilities:Work proactively and independently in IT infrastructure projectsAssist the...

  • IT Senior Specialist – Digital Workplace and Experience

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    Aon is seeking a highly skilled IT Senior Specialist to join our teamAs an IT Senior Specialist, you will play a key role in shaping the future of our digital workplace and experience. You will work closely with our CTS Lead to lead a team of IT Associates, providing end-user technical support and problem resolution. You will also work with internal and...

  • IT Senior Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    IT Senior Specialist - Digital Workplace and ExperienceAon is in the business of better decisions.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeWorking proactively and independently in IT infrastructure projectsAssisting the CTS...

  • IT Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vocational Training Council Full time

    Job SummaryThe Vocational Training Council (VTC) is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a key member of our Helpdesk and User Service Support team, you will be responsible for providing first-level support and troubleshooting for a range of IT-related issues.Key ResponsibilitiesProvide technical support...

  • IT Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    We are seeking a skilled IT Support Specialist to join our team at The Career Works Limited. As an IT Support Specialist, you will be responsible for maintaining and improving the technology environment at client sites, ensuring seamless operations and excellent customer service.Key Responsibilities:Provide first- and second-level support to users in a...

  • Customer Experience Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Customer Experience Specialist **Job Summary** We are seeking a highly motivated and experienced Customer Experience Specialist to join our Branch Distribution & Services Department. As a key member of our team, you will be responsible for developing and executing customer experience initiatives and programs to drive continuous service improvements in our...

  • IT Senior Specialist – Digital Workplace and Experience

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    Aon: Shaping Decisions for the BetterWe are united through trust as one inclusive, diverse team, passionate about helping our colleagues and clients succeed.What You'll DoWork proactively and independently in IT infrastructure projects, collaborating with internal/external IT Subject Matter Experts to ensure timely resolution of issues.Assist the CTS Lead in...

  • Travel Experience Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    The OpportunityWe are seeking a skilled Travel Experience Specialist to join our team at Snaphunt. As a valued member, you will have the opportunity to combine your passion for travel with your exceptional expertise in creating unforgettable experiences for our clients.Key Responsibilities:Develop and deliver personalized travel itineraries that meet our...

  • Customer Experience Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Job Title: Customer Experience SpecialistAt The Bank of East Asia, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Specialist, you will play a key role in implementing customer experience initiatives and programs that promote our service-oriented culture and enhance our...

  • Marketing Experience Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Red Bull Full time

    The salary range for this role is $65,000 - $90,000 per year, depending on location and experience.Company OverviewAt Red Bull, we're not just a energy drink company - we're a global brand that's passionate about pushing the limits of what's possible. As a Marketing Experience Specialist, you'll play a key role in bringing our brand to life and creating...

  • IT Support Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vocational Training Council Full time

    Job SummaryThe Vocational Training Council is seeking a skilled IT Support Specialist to join our team in the Helpdesk and User Service Support area. As a key member of our team, you will provide first-level support and technical assistance to our users, ensuring they receive prompt and effective solutions to their IT-related problems.Key...

  • IT Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Amaris Consulting. As a key member of our technical support team, you will be responsible for providing second-line investigation and diagnosis, resolving and closing incidents/service requests, and escalating unresolved issues within agreed timescales.Key...

  • Customer Experience Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

    Job Title: Customer Experience SpecialistJob Summary:We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels, ensuring customer satisfaction and loyalty.Responsibilities:Manage customer...

  • Technical Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Pinpoint Asia. As a Technical Support Specialist, you will be responsible for providing L1-L2 helpdesk and end-user technical support across the front and back office functions in Hong Kong.Key ResponsibilitiesConduct troubleshooting on hardware and software.Respond to...

  • IT Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    Aon is seeking a skilled IT Specialist to join our teamAbout the RoleWe are looking for a highly motivated and experienced IT Specialist to provide technical support and problem resolution for our end-users. As an IT Specialist, you will work proactively and independently in IT infrastructure projects, assisting the CTS Lead to lead a team of IT Associates...

  • IT Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vocational Training Council Full time

    Job SummaryWe are seeking a highly motivated and skilled IT Support Specialist to join our team at the Vocational Training Council. The successful candidate will be responsible for providing first-level support and technical assistance to our staff and students.Key ResponsibilitiesProvide first-level support and troubleshooting for general IT problemsAnswer...

Experiences Helpdesk Specialist

3 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

Our client is a top Global Hedge fund, is looking for a highly experienced IT Specialist. You will be required to diagnose hardware/software issues and implement system updates while maintaining data security standards. You will work closely with cross-functional teams to enhance user experience by providing technical support and resolving any issues that may arise. Strong problem-solving skills and effective communication are essential for success in this role, as well as excellent time management skills to manage multiple tasks simultaneously.

Responsibilities

  • Provide first-line technical support to Symmetry staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues
  • Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution
  • Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
  • Maintain a strong understanding of our technology stack, including proprietary applications and systems used within the hedge fund industry
  • Collaborate with other technology team members and external vendors to address more complex issues and implement solutions
  • Build a strong and efficient relationship with Symmetry's main Managed Services Provider
  • Participate in the onboarding and offboarding process, setting up and decommissioning user accounts and equipment as needed
  • Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
  • Contribute to the continuous improvement of helpdesk processes and procedures
  • Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage

Requirements

  • A minimum of 3 years' experience in helpdesk or IT support roles
  • Experience working in the asset management, hedge fund or investment banking industry is preferable
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
  • Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
  • Experience supporting remote access solutions, such as Citrix and VPN
  • Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
  • A customer-focused mindset and a dedication to providing exceptional support to our employees

    What work will the successful candidate do in the first 3-6 months

  • Knowledge transfer from the existing team
  • Work hand-in-hand in daily support with the Helpdesk and Server and Application Support teams
  • Build relationship with Symmetry's main Managed Services Provider