IT Senior Specialist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

IT Senior Specialist - Digital Workplace and Experience

Aon is in the business of better decisions.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

  • Working proactively and independently in IT infrastructure projects
  • Assisting the CTS Lead to lead a team of IT Associates to provide end-user technical support and problem resolution
  • Working with internal/external IT Subject Matter Experts (regional) to ensure timely resolution of issues
  • Contributing ideas to continuously improve IT service quality to meet SLAs and achieve high customer satisfaction
  • Suggesting and organizing IT activities/training for end-users
  • Additional project work as required
  • Overtime working during non-office hours may be necessary for projects/incidents
  • Motivating team members and engaging internal users

Skills and experience that will lead to success

  • Bachelor's Degree in Computer Science/MIS or IT-related field
  • 6 years or above experience as a team supervisor, experience in an IT technical support role ideally within corporate Telecommunications, Banking, Insurance environments
  • Experience of regional helpdesk support and project management preferred
  • Organizing IT activities and technical training experience is needed
  • Motivating team members
  • Organizational, time-management, and computerized documentation skills
  • Demonstrating a passion for excellent customer service, strong probing, problem-solving, active listening skills, along with the ability to organize and prioritize work
  • Good all-rounded tech skills on desktop support and level-1 server administration: computer and back-end administration (file server backup and basic networking knowledge)
  • You will be part of a virtual team with exposure to a variety of internal users across regions and will therefore need to have good verbal and written communication skills in English, Cantonese, and Mandarin
  • Occasionally, you may be required to work slightly adjusted hours to accommodate for projects

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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