IT Senior Specialist
6 days ago
IT Senior Specialist - Digital Workplace and Experience
Aon is a global professional services firm that helps organizations make better decisions. As an IT Senior Specialist, you will play a key role in shaping the digital workplace and experience for our clients.
Key Responsibilities:
- Work proactively and independently in IT infrastructure projects
- Assist the CTS Lead to lead a team of IT Associates to provide end-user technical support and problem resolution
- Work with internal/external IT Subject Matter Experts to ensure timely resolution of issues
- Contribute ideas to continuously improve IT service quality to meet SLAs and achieve high customer satisfaction
- Suggest and organize IT activities/training for end-users
- Additional project work as required
- Overtime working during non-office hours may be necessary for projects/incidents
- Motivate team members and engage internal users
Requirements:
- Bachelor's Degree in Computer Science/MIS or IT-related field
- 6 years or above experience as a team supervisor, experience in an IT technical support role ideally within corporate Telecommunications, Banking, Insurance environments
- Experience of regional helpdesk support and project management preferred
- Organizing IT activities and technical training experience is needed
- Motivate team members
- Organizational, time-management, and computerized documentation skills
- Demonstrate a passion for excellent customer service, strong probing, problem-solving, active listening skills along with the ability to organize and prioritize work
- Good all-rounded tech skills on desktop support and level-1 server administration: computer and back-end administration (file server backup and basic networking knowledge)
- Good verbal and written communications skills in English, Cantonese, and Mandarin
About Aon:
Aon is a company that values diversity, inclusivity, and employee well-being. We offer a comprehensive benefits package, flexible working arrangements, and opportunities for professional growth and development.
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