Senior System Specialist
15 hours ago
Senior System Specialist
As a Senior System Specialist at PCCW, you will lead a team of IT professionals in implementing, customizing, and supporting IT Service Management (ITSM) tools for a HKSAR government sector customer. Your expertise in ITIL processes, such as Incident Management, Change Management, Problem Management, and Configuration Management, will be instrumental in advising the IT operations team on process adoption and optimization.
Key Responsibilities:
- Customize OpenText SMAX ITSM tool to adopt suggested ITIL processes
- Provide 7x24 ongoing support services to ITSM tools
- Design and implement ITIL processes
- Lead a team of IT professionals in ITSM tool implementation projects
Requirements:
- University graduate
- Minimum 8 years of IT work experience, with 3 years as a team leader role and 1 year in OpenText SMAX ITSM tool installation, customization, or support
- Hands-on experience in designing ITIL processes, customizing OpenText SMAX modules, and providing ongoing support services
- ITIL Intermediate Level or above, ITIL 4 Strategic Leader, or ITIL 4 Managing Professional certification
- Proficient in both written and spoken English and Chinese
Join our team of IT professionals at PCCW and contribute your expertise in ITSM tool implementation and support.
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