Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Pinpoint Asia. As a Technical Support Specialist, you will be responsible for providing L1-L2 helpdesk and end-user technical support across the front and back office functions in Hong Kong.
Key Responsibilities
- Conduct troubleshooting on hardware and software.
- Respond to telephone and email enquiries for technical support.
- Provide troubleshooting and resolution.
- Hands-on support role across PC, Laptop, Phone, Printer hardware, Desktop and Business Applications, VC and multimedia equipment, and Server and Network troubleshooting.
- Routine hardware and software maintenance for the end-user space.
Requirements
- 2-3 years experience in a Technical Support (End User Support) role, preferably within the banking and finance industry.
- Experience in providing technical support for computer hardware and software.
- Experience administering Active Directory, Exchange, and Windows Server.
- Basic network troubleshooting knowledge.
- Excellent written and spoken communication skills in English and Cantonese.
- Proactive, energetic, and positive attitude.
- Good problem-solving and analytical skills.
- Excellent customer service-oriented mindset.
About Us
Pinpoint Asia is a specialist firm for technology recruitment, headquartered in Hong Kong. We serve a wide range of clients, including tech startups and top financial institutions. Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.
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