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IT Senior Specialist – Digital Workplace and Experience

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

Aon is seeking a highly skilled IT Senior Specialist to join our team

As an IT Senior Specialist, you will play a key role in shaping the future of our digital workplace and experience. You will work closely with our CTS Lead to lead a team of IT Associates, providing end-user technical support and problem resolution. You will also work with internal and external IT Subject Matter Experts to ensure timely resolution of issues.

Key Responsibilities

  • Proactively and independently work on IT infrastructure projects
  • Assist the CTS Lead in leading a team of IT Associates to provide end-user technical support and problem resolution
  • Work with internal and external IT Subject Matter Experts to ensure timely resolution of issues
  • Contribute ideas to continuously improve IT service quality to meet SLAs and achieve high customer satisfaction
  • Suggest and organize IT activities and training for end-users
  • Additional project work as required
  • Overtime working during non-office hours may be necessary for projects/incidents
  • Motivate team members and engage internal users

Requirements

  • Bachelor's Degree in Computer Science/MIS or IT-related field
  • 6 years or above experience as a team supervisor, experience in an IT technical support role ideally within corporate Telecommunications, Banking, Insurance environments
  • Experience of regional helpdesk support and project management preferred
  • Organizing IT activities and technical training experience is needed
  • Motivate team members
  • Organizational, time-management, and computerized documentation skills
  • Demonstrate a passion for excellent customer service, strong probing, problem-solving, active listening skills, along with the ability to organize and prioritize work
  • Good all-rounded tech skills on desktop support and level-1 server administration: computer and back-end administration (file server backup and basic networking knowledge)
  • Good verbal and written communications skills in English, Cantonese, and Mandarin
  • Occasionally, you may be required to work slightly adjusted hours to accommodate for projects

About Aon

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. At Aon, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working