Workplace Experience Manager

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China AlphaSights Full time

About AlphaSights

We are the global leader in knowledge on-demand, connecting investment and business leaders with a dynamic network of industry professionals. Our team is growing rapidly, and we need a skilled Workplace Experience Manager to ensure consistent excellence in our physical spaces and systems.

The Workplace Experience & Real Estate department's vision is to create environments and opportunities that power our success. As a key member of this team, you will be responsible for maintaining a "people-first" mentality, working with the wider operations team to enhance the talent lifecycle, and managing a team of direct reports.

Key Responsibilities

  • Maintain a "people-first" mentality and work with the wider operations team to enhance the talent lifecycle
  • Manage, train, and develop the Workplace Experience team members, including Front of House responsibilities
  • Support the leadership team with the ideation and execution of firm-wide culture initiatives and benefits
  • Manage all in-office and externally held events across the region, collaborating with IT teams where necessary
  • Work with Learning & Development, HR, Recruitment, and IT teams to ensure smooth onboarding and offboarding processes
  • Support the Function Head with the supervision of relocation projects, collaborating with IT teams
  • Direct, supervise, and oversee all subcontracted services, including facilities maintenance, cleaning, hospitality, mail, mechanical, electrical, waste, and plumbing
  • Manage relationships with building security teams and oversee internal security databases to ensure permitted employee and visitor office access
  • Contract management and negotiation, ensuring all service providers perform according to contract and SLAs
  • Engage in recruitment for additional full-time positions when needed and manage temporary team members if necessary
  • Ensure health and safety compliance, conducting risk assessments and developing actionable outcomes as required
  • Manage a budget, monitoring spend, overseeing invoice reconciliation and approvals
  • Monitor headcount and plan space management and facilities requirements accordingly

Requirements

  • Bachelor's degree in a relevant discipline, such as hospitality, facilities management, or real estate
  • Additional building services qualifications are a bonus
  • 5-7 years of relevant experience in hospitality, office management, or facilities management
  • Familiarity working in a fast-paced, professional, and demanding environment with the ability to remain calm and focused under pressure
  • A strong track record of managing a team of direct reports and varied stakeholders
  • A positive "can-do" attitude and the ability to create a positive and motivational environment for the wider team
  • The ability to manage a busy workload efficiently and prioritize key tasks, as well as strong project management skills
  • Excellent written communication and presentation skills
  • An understanding of commercial contracts and experience of managing SLAs
  • Fluency in both Cantonese and English is essential

  • Senior Workplace Experience Manager

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China AlphaSights Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Workplace Experience Manager to join our team in Hong Kong. In this key role, you will be responsible for delivering exceptional workplace experiences across our APAC region, ensuring seamless execution of facilities management, employee experience, and event planning.This is an exciting...

  • IT Senior Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    IT Senior Specialist - Digital Workplace and ExperienceAon is a global professional services firm that helps organizations make better decisions. As an IT Senior Specialist, you will play a key role in shaping the digital workplace and experience for our clients.Key Responsibilities:Work proactively and independently in IT infrastructure projectsAssist the...

  • IT Senior Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    IT Senior Specialist - Digital Workplace and ExperienceAon is in the business of better decisions.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeWorking proactively and independently in IT infrastructure projectsAssisting the CTS...

  • Executive Director, Workplace Operations

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time

    Job OverviewAs a key member of the foodpanda team, the Senior Executive, Workplace will be responsible for leading workplace management practices and taking ownership of the workplace experience. This role will involve providing a full spectrum of workplace management services to the HK office, including office management, tenancy management, event...

  • VP, Workplace Technology Lead

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hex Trust Full time

    About Hex TrustWe are a leading Web3 innovator, established in 2018, offering fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Our proprietary bank-grade platform provides secure, and integrated solutions, drawing on the expertise of veteran banking technologists and...

  • Strategic Workplace Technology Services Manager

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

    At BNY, we empower our employees to grow and succeed in a dynamic environment. As a leading global financial services company, we touch nearly 20% of the world's investible assets, driving innovation and excellence through our work.We are seeking a talented individual to join our Engineering team as VP, End User Services. This role is based in Hong Kong and...

  • Digital Workplace Architect Leader

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Senior System Development Manager (Smart Office Solution Architect)We are seeking an experienced Digital Workplace Architect Leader to join our team at Bank Of China (Hong Kong) Limited.Job Description:The ideal candidate will have a strong background in leading the design and implementation of application architecture, software services, mobile solutions,...

  • Senior Technology Specialist for Workplace Services

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

    About the RoleBNY is seeking a qualified professional to fill the role of Senior Technology Specialist for Workplace Services. As a key member of the Engineering team, this position will be responsible for delivering high-quality support services for workplace technology environments. The ideal candidate will have a deep understanding of workplace...

  • Employee Experience Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role OverviewCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to lead the development and implementation of our employee experience design roadmap. As the Head of Employee Experience Design, you will be responsible for creating a seamless and holistic employee experience across all touchpoints, from workplace design to...

  • Senior Workplace Designer

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HOK Full time

    HOK, a global design firm, is seeking an experienced Senior Workplace Designer to join our dynamic team in Hong Kong.Job OverviewWe are dedicated to improving people's lives, serving our clients, and healing the planet. As a Senior Workplace Designer, you will play a key role in translating design concepts into reality and collaborating with our...

  • Regional IT Project Manager for AV/IT Workplace Projects

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aurex Group Full time

    Job DescriptionAurex Group is seeking a Senior APAC Project Manager to lead regional AV/IT workplace projects from Hong Kong HQ. The successful candidate will develop and manage project plans for IT-related aspects of fit-out projects, including infrastructure, systems, and software.Key responsibilities include defining project scope and objectives, ensuring...

  • Senior Application Development Manager for Digital Workplace Solutions

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    About the RoleWe are seeking a highly skilled Senior Application Development Manager to lead our digital workplace transformation efforts. As a key member of our Information Technology Department, you will be responsible for designing and implementing application architecture, software services, and mobile solutions that enhance efficiency and promote...

  • Customer Experience Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential in Wealth and Personal BankingAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer advocacy. As a Customer Experience Manager, you'll play a critical role in shaping our customer journeys and ensuring that our customers receive the highest levels of service.Key...

  • Strategic Workplace Solutions Leader

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Strategic Workplace Solutions LeaderAt Classy Wheeler Limited, we are seeking a highly skilled and experienced Regional Sales Manager to lead our network service solutions team in the Asia Pacific Region.About the Role:We are looking for a seasoned sales professional with a strong background in IT solution and Audio-Visual Systems to drive...

  • Distinguished Interior Designer for Workplace and Headquarters Projects

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HOK Full time

    HOK, a leading global architecture and design practice, is seeking an experienced Interior Designer to join our team in Hong Kong. The successful candidate will possess a strong portfolio of workplace and headquarters projects, demonstrating creative design solutions including FF&E selection.Estimated Salary: HK$80,000 - HK$120,000 per annumJob DescriptionAs...

  • Culture and People Experience Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionAt HSBC, we're committed to building a culture where all employees are valued, respected, and their opinions count. We're seeking a high-calibre professional to join our team as a Culture and People Experience Manager.Key ResponsibilitiesAssist in implementing the staff communications strategy and plans across Distribution, ensuring effective...

  • Vice President Workplace Technology Services Senior Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

    OverviewAt BNY, our culture empowers employees to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world's investible assets. Our 50,000+ employees bring the power of their perspective to the table to create solutions with clients that benefit businesses, communities, and people everywhere.Job SummaryWe're seeking...

  • Hostess - Marriott Dining Experience

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Position OverviewKey Responsibilities:Ensure a warm welcome and attentive service to guests in a timely manner.Efficiently manage seating arrangements, including table settings and menu distribution.Provide guidance and support to guests throughout their dining experience.Contribute to a clean and safe dining environment by maintaining high standards of...

  • Customer Experience Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

    Job Title: Customer Experience SpecialistJob Summary:We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels, ensuring customer satisfaction and loyalty.Responsibilities:Manage customer...

  • Customer Experience Champion

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China the Hive Full time

    The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia.We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.Our mission is to inspire meaningful connections by building a second home where members become friends, and...