Vice President Workplace Technology Services Senior Specialist

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time
Overview

At BNY, our culture empowers employees to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world's investible assets. Our 50,000+ employees bring the power of their perspective to the table to create solutions with clients that benefit businesses, communities, and people everywhere.

Job Summary

We're seeking a future team member for the role of VP, End User Services to join our Engineering team in Hong Kong. This hybrid role will be responsible for adding value to the development, support, processes, buildings, client interaction, and experience products and services associated with workplace-related technologies.

Key Responsibilities
  • Deliver OLA/SLA-based onsite support services for workplace technology environments
  • Hold a deep understanding of workplace technologies present in the market today
  • Build and maintain strong, productive relationships with the business and act as an escalation point for delivery and support of technology services locally
  • Ensure governance is adhered to and manage risk to meet or exceed internal and external audit requirements
  • Provide end-user support for all areas of the business, including trading/front office users, ensuring excellent technology experience
  • Ensure compliance and administrative requests are completed accurately on time
  • Possess a continuous improvement attitude through recommendation
  • Provide smart hands support for infrastructure support required locally within the location
  • Provide technology support for events organized locally through active collaboration with the organizers and regional team
  • Participate in regular meetings with various business units in the location to review the status of services and ensure all SLAs and reporting requirements are met
  • Serve as onsite point of contact for implementing the Technology Control Framework at the branch level
  • Technology representative on behalf of the branch for Compliance and Regulatory engagement supporting internal/external audits, reviews, reporting submissions, assessments, requirements, and readiness
  • Identify technology risk proactively and address them through structured delivery plans along with regional service owners
  • Coordinate with various business units in the location and Enterprise Resiliency Office during major incidents to effectively identify and assess business impact
  • Responsible for business/stakeholder engagement and communication for all major incidents in APAC together with other leads
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related discipline or equivalent work experience required
  • 10+ years of technical and management experience required; experience in the securities or financial services industry is a plus
  • Proficiency in English is a must
  • Excellent stakeholder management and communication (verbal and written) skills across different organizational levels, including senior executive management
  • Prior experience in dealing with Compliance and local regulatory on technical incidents/risk/control matters is an advantage
  • A self-motivator with a solid track record of local and regional delivery in a global organization
  • Ability to quickly adapt to changes and summarize complex technology issues
  • Inquisitive and curious mindset to learn more with an attitude to challenge the status quo
  • Familiar with basic network architecture and cloud-based services
Expected Technical Skills/Tools
  • Microsoft suite including general administration and troubleshooting, M365, Win10/11, SCCM, Exchange, Azure fundamentals, Intune, and Mac OS
  • ServiceNow, JIRA, change and configuration management tools, and workflow
  • ITIL v4 Service Management
  • Virtual/published desktop and infrastructure support
  • General end-user technology set, including hardware build, maintenance, and support, AV conferencing, and collaboration tools
About BNY

At BNY, our culture speaks for itself. We're proud to be recognized as one of the world's most admired companies, with a strong commitment to innovation, diversity, and inclusion. Our employees are empowered to grow and succeed, and we're dedicated to making a positive impact on the world.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey, including generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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