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Travel Sales Enablement Lead

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Job Overview:

Cathay Pacific Airways Limited is seeking a skilled professional to lead the sales and marketing efforts for travel ancillary products. As a crucial member of the Ancillaries team, you will support the Revenue Strategy and Ancillaries Manager in driving revenue growth and enhancing the customer experience.

Responsibilities:

  1. Sales and Marketing: Manage sales and marketing efforts for travel ancillary products, including seat reservations, extra baggage, and upgrades
  2. Project Management: Collaborate with IT and touchpoint owners on assigned projects to define requirements, assess legal implications, and conduct user acceptance testing
  3. Product Development: Work with relevant business units to expand touchpoints, enhance product offerings, refine user experience, and improve customer support
  4. Marketing Strategies: Develop and implement personalized marketing plans to increase awareness and drive conversion of ancillary products
  5. Internal Communication: Maintain internal product briefs and serve as a point of contact for resolving queries from frontline teams
  6. Supplier Management: Manage suppliers or partners to optimize ancillary products and ensure performance tracking is well defined
  7. Team Leadership: Coach ancillaries analysts to carry out their assigned duties

Requirements:

  • Minimum 3 years of relevant working experience
  • Knowledge of travel ancillaries and experience in agile projects is highly valued
  • Strong understanding of platform capabilities and touchpoint optimization technology
  • Excellent communication and negotiation skills
  • Excellent time management and ability to work under pressure