Pension Operations Officer

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Principal Financial Group Full time

About the Role

We are seeking a highly skilled Pension Operations Officer to join our team at Principal Financial Group. As a key member of our pension operations team, you will play a critical role in ensuring the smooth administration of our retirement schemes.

Key Responsibilities

  • Process and perform checking on daily administration, including member enrollments, contributions, terminations, and group changes, in accordance with approved company procedures, policies, and local ordinances and regulations.
  • Maintain accurate records and thorough documentation.
  • Perform follow-up with clients via phone calls, letters, and emails to ensure timely and effective resolution of queries and issues.
  • Perform other job-related duties or special projects as required.

Requirements

  • Secondary school graduate or equivalent, with at least 1 year of working experience.
  • Relevant experience in MPF and/or ORSO schemes administration would be a plus.
  • Fresh graduates of business, finance, or other related disciplines are also welcome.
  • Self-starter, team player, and attentive to details.
  • Strong communication and customer service skills.
  • Good command of spoken and written English and Chinese.
  • Able to work under tight schedules.
  • Strong analytical skills and good at PC applications, especially Excel, Word, and PowerPoint.


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