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Analyst, Pension Administration

3 months ago

Hong Kong, Central and Western District, Hong Kong SAR China WTW Full time

You will work with the operations manager to manage the pension schemes which include schemes administration, customer servicing, accounting, auditing, preparation of statistics and management reports.

The Role

  • Support and handle daily administrative and coordination duties based on service agreement with clients
  • Able to demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
  • Ensure all activities are processed in a timely and accurate manner
  • Maintain complete and accurate documentations and audit trails
  • Conduct research on clients' queries and provide appropriate recommendation accordingly
  • Participate in special projects as needed

The Requirements

  • A Bachelor's degree holder
  • Customer services and operations experience on MPF/ORSO retirement schemes is a plus
  • Well organized and detail-oriented
  • Customer focus, with good communication and interpersonal skills
  • Able to work independently and under pressure
  • Good command of written and spoken English and Chinese (Cantonese & Mandarin)
  • Proficient in Microsoft Office (specifically Excel and Word)

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance and flexible benefits including dental cover, additional life assurance, and many other options and Corporate deals. We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

WTW is an equal opportunity employer.