Exams Operations Officer

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

Job Summary

The British Council is seeking a highly skilled and experienced Exams Operations Officer to join our team in Hong Kong. As an Exams Operations Officer, you will play a critical role in ensuring the effective and efficient delivery of exams within a small or remote exams office location.

Main Responsibilities

  • Plan and deliver exams operations in line with British Council processes and procedures.
  • Manage test delivery, venue supervisor engagement, and relationships with stakeholders.
  • Coordinate and manage risk or issue resolution, including customer communication.
  • Be the point of contact for venues and venue supervisors on test days.
  • Work on test days, which may involve weekend work as part of the contracted hours.

Key Accountabilities

  • Product Service Delivery
    • Undertake planning and delivery functions in preparation for test days.
    • Receive instructions and requests from cluster operations and plan accordingly.
    • Monitor performance and identify issues.
    • Deploy engagement plans for venue staff and support decisions on venue staff selection.
    • Support confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met.
    • Sort and pack exam materials for designated test venues.
    • Reconcile exam materials and papers received and report discrepancies.
    • Handle suitcases and store materials securely.
    • Ensure proper procedures and documentation are followed when handing over to couriers or test day staff.
    • Provide support for audits and performance reviews.
  • Customer Service
    • Receive and respond to customer enquiries and be a point of reference for queries.
    • Identify complex issues and refer them to others for resolution.
    • Recognize and understand the impact of incidents and proactively alert the team leader to issues of concern.
  • Relationship & Stakeholder Management
    • Support continuous improvement in service delivery and systems.
    • Work with the Operations Manager to deliver satisfactory and timely resolution of customer complaints.
    • Develop good working relationships with venue staff and colleagues to facilitate effective service delivery.
    • Act as a point of contact and manage escalated issues from venue supervisors and venues.
  • Risk & Compliance
    • Undertake contingency and risk management on the ground.
    • Lead in providing support related to compliance or investigations on test days.
    • Follow corporate risk management processes and procedures to protect the interests of the British Council and its customers.
    • Ensure adherence to CMR standards and management.
  • Analysis & Reporting
    • Use standard procedures and templates to record, analyze, and report on operational activities.
    • Lead wash-up meetings to review test day performance delivery and continual improvement.
  • Finance & Resource Management
    • Monitor and take responsibility for small-scale resources, cash, and stock.
    • Ensure equipment and materials are available and ready to use when needed.
  • Managing Self & Others
    • Plan and prioritize own work activities to ensure effective delivery of responsibilities.
    • Task and coordinate others to complete activities within established procedures.

Requirements

  • University degree in any subject or relevant qualification.
  • The British Council systems and global processes operate in English. IELTS 6.5 or equivalent level is desirable.

Benefits

  • Chinese New Year bonus
  • Exams bonus
  • 20 days annual leave per calendar year
  • Health insurance
  • Pension scheme

  • Exams Operations Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

    Job Title: Exams Operations OfficerWe are seeking a highly organized and detail-oriented Exams Operations Officer to join our team in Hong Kong. As a key member of our exams delivery team, you will be responsible for ensuring the smooth and efficient delivery of exams in our small or remote exams office location.Main Responsibilities:Ensure effective and...

  • Exams Operations Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

    Job Title: Exams Operations OfficerWe are seeking a highly organized and detail-oriented Exams Operations Officer to join our team in Hong Kong. As a key member of our exams delivery team, you will be responsible for ensuring the smooth and efficient delivery of exams in our small or remote exams office location.Main Responsibilities:Plan and coordinate exam...

  • Exams Operations Officer

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

    Job Title: Exams Operations Officer - Hong KongWe are seeking a highly organized and detail-oriented Exams Operations Officer to join our team in Hong Kong. As an Exams Operations Officer, you will play a critical role in ensuring the smooth delivery of exams in our small or remote exams office location.Main Responsibilities:Ensure effective and efficient...

  • Exams Operations Officer

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

    Job Title: Exams Operations OfficerWe are seeking a highly organized and detail-oriented Exams Operations Officer to join our team in Hong Kong. As an Exams Operations Officer, you will play a critical role in ensuring the smooth delivery of exams in our small or remote exams office location.Main Responsibilities:Ensure effective and efficient delivery of...

  • Security Services Officer

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job Title: Assistant Security Services OfficerAbout the Role:We are seeking a highly skilled and experienced Assistant Security Services Officer to join our team at Hong Kong Air Cargo Terminals Limited. As a key member of our security team, you will be responsible for supporting the delivery of commercial and aviation security services in multiple...

  • Customer Service Officer-Hearing Care Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China WSAudiology Full time

    At WS Audiology, we're driven by a passion to improve the quality of people's lives. As a market leader in the hearing aid industry, we're committed to increasing our presence in underserved hearing care markets. To achieve this, we're accelerating our business transformation to reach more people, more effectively.Key ResponsibilitiesClinical Administration...

  • Security Services Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Security Services Officer to join our team at Hong Kong Air Cargo Terminals Limited. The successful candidate will be responsible for supporting commercial and aviation security services in multiple disciplines.Key ResponsibilitiesInspect security contractors' daily performance to ensure service...

  • Security Services Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job Title: Assistant Security Services OfficerAbout the Role:We are seeking a highly motivated and experienced Assistant Security Services Officer to join our team at Hong Kong Air Cargo Terminals Limited. As a key member of our security team, you will be responsible for supporting the delivery of commercial and aviation security services in multiple...

  • Strategic Operations Manager

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Responsibilities Develop a new operating model by assessing current work processes and incorporating improved operating procedures.Perform feasibility studies and pilot projects to deploy new technologies in business improvement areas.Collaborate with internal and external stakeholders to define project goals and plans, ensuring successful...

  • Operations Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time

    Job Title: Operations Officer - Corporate OfficeAbout the Role:We are seeking a highly skilled and experienced Operations Officer to join our Corporate Office team at Langham Hospitality Group. The successful candidate will be responsible for overseeing brand operations, ensuring compliance with company standards, and providing support to our hotel teams.Key...

  • Regional Head of Program Management and Financial Crimes Operations

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China MUFG Full time

    Regional Head of Program Management and Financial Crimes OperationsMUFG is seeking a highly skilled and experienced professional to lead our Regional Head of Program Management and Financial Crimes Operations team. As a key member of our organization, you will be responsible for providing oversight and management over different program areas, ensuring that...

  • Financial Operations Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

    The Financial Operations Specialist at Pirata Group is responsible for managing daily accounting operations related to accounts receivable and payable functions, ensuring accurate financial reporting for our Group.Key Responsibilities:Supervise daily accounting operations, including accounts receivable and payable, review journal entriesPrepare GL journal...

  • Senior Compliance Risk Officer

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Unlock Your Potential with CitiCiti is a global bank with a rich history of innovation and growth. We're committed to empowering our employees to reach their full potential and make a meaningful impact in the world. As a Senior Compliance Risk Officer, you'll play a critical role in ensuring that our business practices align with regulatory requirements and...

  • Financial Operations Officer

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vocational Training Council Full time

    Job Title: Financial Operations OfficerAt the Vocational Training Council, we are seeking a highly skilled and experienced Financial Operations Officer to join our team. The successful candidate will be responsible for performing a range of financial operations tasks, including preparing financial statements, reports, and budgets.Key Responsibilities:Prepare...

  • Operations Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time

    Job Title: Operations Officer - Corporate OfficeAbout Us:Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, and Ying'nFlo brands. We are the hospitality arm of Great Eagle Holdings, a leading property development company in Hong...

  • Corporate Development Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job DescriptionAs a Corporate Development Officer at Hong Kong Air Cargo Terminals Limited, you will play a crucial role in driving business growth and development. Your primary responsibilities will include conducting market analysis, compiling reports, and providing timely responses to customers' requests.Key Responsibilities:Conduct market research and...

  • Operations Support Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job Title: Operations Support OfficerAbout the Role:The Operations Support Officer will provide administrative support to the office, ensuring the smooth operation of daily tasks and activities. This role will involve monitoring transaction tracking, following up on license management, and reviewing progress of procedures to ensure compliance control.Key...

  • Operations Support Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Operations Support Officer to join our team at HKT. As an Operations Support Officer, you will play a critical role in ensuring the smooth operation of our office facilities and administrative functions.Key ResponsibilitiesProvide administrative support to the team, including office facility...

  • Senior Officer

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Kerry Freight (HK) Limited Full time

    Kerry Freight (HK) Limited is seeking a highly skilled and experienced Senior Officer to join our team. The successful candidate will be responsible for providing secretarial support to the Executive Director, including meeting coordination, travel arrangement, and report preparation. Additionally, the Senior Officer will handle all administrative duties,...

  • Senior Operations Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryDBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Senior Officer/Officer, Specialist, Operations, Sec Svcs-Clrnc/Setlmnt/Invstgn, Private Banking to join our team. The successful candidate will be responsible for monitoring daily operations, ensuring quality services are delivered to customers, and performing trade checking...