Senior Services Officer
2 months ago
Main Responsibilities:
As a Senior Services Officer at Fubon Bank, you will be responsible for handling daily financial transactions with accuracy and attention to detail. This includes ensuring the correctness and precision of all transactions, providing accurate information to potential and existing customers, and processing customer instructions in accordance with Bank policies and procedures.
Key Responsibilities:
- Handle daily financial transactions, including cash handling and account management
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Process customer instructions, including account openings, loan applications, and other banking services
- Collaborate with internal teams to ensure seamless delivery of banking services to customers
- Stay up-to-date with Bank policies and procedures, ensuring compliance and adherence to regulatory requirements
Requirements:
To be successful in this role, you will need:
- F5 or above with passes in HKCEE / HKDSE including Chinese, English, and Mathematics
- Minimum 6 months' experience in a banking or financial services environment
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment
- Proficiency in Microsoft Office and other banking software applications
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