Client Service Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

Key Responsibilities:

As a Client Service Manager, you will be responsible for navigating clients through the company by connecting them with the appropriate subject matter experts.

Key Performance Indicators:

  • Interact with all levels of professionals both internally and externally.
  • Deliver highly valued services and solutions to clients.
  • Manage activities in servicing client relationships and client services delivery.
  • Prepare and arrange regular services review meetings and annual due diligence with clients.
  • Coordinate and assist in senior level executives visits to clients.
  • Keep senior manager informed of new developments and service issues.
  • Facilitate cross-functions/teams communication to resolve client issues/queries.
  • Provide Subject Matter Expertise for new business on-boarding and other projects.

Requirements:

The ideal candidate will possess strong leadership skills, communication skills, and the ability to adapt to change.

Education & Preferred Qualifications:

  • University Graduate.
  • 5-8 years of asset servicing experience in custody/fund accounting/fund administration environment.
  • Strong verbal & written communication, interpersonal, analytical and time management skills.
  • Strong team player, self-motivated, ability to work effectively and autonomously.
  • Effective problem solving.
  • Strong English language fluency.

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