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Agency Concierge Team Leader

1 week ago

Hong Kong Island, Hong Kong SAR China CTF Life Full time

Are you eager to elevate your career in customer service and make a significant impact in a dynamic environment?

Our Agency Concierge Team is looking for a talented professional to join our Partnership Concierge as an Assistant Manager.
  • We are seeking a passionate HR Business Partner and Recruiter who will be instrumental in delivering outstanding support and fostering strong relationships with our valued partners.
Key Responsibilities:
  • Channel Operations Support:
  • Deliver seamless and tailored support to enhance the experience for our customers, ensuring their needs are met efficiently.
  • Provide exceptional case management support for High Net Worth clients, fostering strong relationships with the sales channel to drive business success.
  • Train Sales Channels to ensure they have the knowledge needed to excel in New Business.
  • Ensure a premier customer experience at our service center, acting as the first point of contact for clients.
  • Maintain smooth operations and uphold high service quality standards within the customer service center.
  • Collaborate with supervisors to review and enhance workflows, procedures, and systems, aiming to boost productivity and efficiency.
Additional Responsibilities:
  • Engage in various projects as assigned, contributing to the continuous improvement of our operations.