Assistant Manager, Agency Concierge

1 week ago

Hong Kong Island, Hong Kong SAR China CTF Life Full time

3 days ago Be among the first 25 applicants

Direct message the job poster from CTF Life

Passionate HR Business Partner and Recruiter

Are you eager to elevate your career in customer service and make a significant impact in a dynamic environment? Join us as an Assistant Manager in Agency Concierge Team in our Partnership Concierge, where you will be instrumental in delivering outstanding support and fostering strong relationships with our valued partners.

What the role is?

Channel Operations Support:
  • Comprehensive Support for Customer: Deliver seamless and tailored support to enhance the experience for our customers, ensuring their needs are met efficiently.
  • High Net Worth Case Management: Provide exceptional case management support for High Net Worth clients, fostering strong relationships with the sales channel to drive business success.
  • Training for Sales Channels: Provide tailored training to our Sales Channels, ensuring their knowledge for New Business are well-equipped.
  • One-Stop Service Excellence: Ensure a premier customer experience at our service center, acting as the first point of contact for clients.
  • Operational Efficiency: Maintain smooth operations and uphold high service quality standards within the customer service center.
  • Continuous Improvement: Collaborate with supervisors to review and enhance workflows, procedures, and systems, aiming to boost productivity and efficiency.
Service Quality Assurance:
  • Commitment to Quality: Deliver high-quality services that align with business strategies and regulatory requirements, ensuring customer satisfaction.
  • Proactive Dispute Resolution: Handle customer complaints and disputes promptly, resolving issues in line with our service standards to maintain trust and satisfaction.
Additional Responsibilities:
  • Project Participation: Engage in various projects as assigned, contributing to the continuous improvement of our operations.

What we look for?

  • Degree holder or above in Business Administration or a related field.
  • IIQE Papers 1, 3, and 5 are mandatory.
  • At least 5 years of experience in handling inquiries and training across different channels, with a solid understanding of life insurance operations.
  • Ability to thrive in a fast-paced environment, demonstrating exceptional organizational and problem-solving skills.
  • Independent, self-motivated, and equipped to handle pressure with a focus on customer satisfaction.
  • Excellent interpersonal and communication skills, with proficiency in English, Chinese, and Putonghua.
  • Capable of thinking and acting autonomously without close supervision.

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited ("the Company") we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance ("the Ordinance").

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other and Customer Service

Industries

Insurance and Banking

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