Concierge Supervisor

5 days ago

Hong Kong Island, Hong Kong SAR China Langham Hospitality Group Full time
Assistant Manager

The Langham, Hong Kong is seeking a skilled Concierge to join our dynamic team as Assistant Manager. This role will be responsible for assisting the Chief Concierge in carrying out rules, policies and procedures set.

Key Responsibilities:

  • Supervise Concierge Colleagues' attendance according to the duty roster and supervise their performance while on duty.
  • Acts as a key in the vertical communication channel between the Chief Concierge and the teams. All necessary information are up-to-date and precise when answering to guests queries.
  • Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
  • Conduct training in order to up-keep professional standard of service.
  • Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests.
  • Stay abreast of all functions and events which take place both inside and outside of the Hotel.

Requirements:

  • Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
  • 5 years or above experience in Concierge of luxury hotel; Minimum of 3-year supervisory experience is required.
  • Possess an extensive personal network among the industry.
  • Profound skills of delegation, leadership, team management, training and hotel guest service.
  • Open minded, service oriented, outgoing, proactive and able to work under pressure and stressful environment.

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