Lifestyle Concierge

5 days ago

Hong Kong Island, Hong Kong SAR China Aspire Lifestyles Full time

Lifestyle Concierge / Customer Service Representative

This is an amazing opportunity to join Aspire Lifestyles, the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world's most premier brands to drive loyalty and create value in their customer portfolios.

We Offer:

  • Excellent MNC exposure and On-the-job Training
  • 5 days per week, contracted hours are based on shift pattern, varying hours may be necessary on a week-by-week basis.
  • Attractive Remuneration Package: Group Medical Benefits, Overtime Pay, Shift Allowances, Double Pay and Performance Bonus, etc.

Your Role as a Lifestyle Concierge:

  • Develop a good relationship and maintain a positive experience with customers by personalized interactions
  • Provide innovative, resourceful solutions and recommendations to different types of requests
  • Able to consult and advise customers to assess travel needs and provide accurate and timely information
  • Have a detailed understanding of client's brand promise and use program benefits and privileges to better fulfill customer requests
  • As a brand ambassador for our clients, represent clients' brands in a professional manner that builds their market profile
  • Seek to provide the best possible customer experience

Ideal Candidate Profile:

  • Certificate or Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
  • 2+ years of customer service experience in any industry
  • Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage.
  • Omni-channel work experience is preferred – phone, email, and chat
  • Firsthand city knowledge of local events and ability to spot trends nationwide
  • Experience working directly with international contacts for the fulfillment of reservations
  • Proven experience working with affluent customers
  • Strong communication and customer service skills
  • Good command in spoken and written English and Chinese
  • Fresh Graduates are welcome
  • Immediate availability is highly preferred

Candidates with more experience will be considered for Senior or Supervisor Roles.

Interested candidates are invited to apply online with a comprehensive resume. We apologize that we will only respond to shortlisted candidates.

You may also directly send your CV to tracy.cy.lee@aspirelifestyles.com

We provide an attractive remuneration package and fringe benefits for the right candidate.

Interested parties please click "Apply Now" to submit your CV with current and expected salary.

We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.

The information provided by job applicants will be treated in strict confidence and used for recruitment-related purposes only.

Learn more about us at: Aspire Lifestyles

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Travel Arrangements, Hospitality, and Financial Services

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