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Luxury Service Expert

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

About Aspire Lifestyles:

We are a premium concierge and affluent service provider, dedicated to delivering exceptional experiences to our clients' customers. Our delivery model enables companies to drive loyalty and create value in their customer portfolios.

Your Role as a Lifestyle Concierge:

  • You will develop a good relationship and maintain a positive experience with customers through personalized interactions.
  • You will provide innovative, resourceful solutions and recommendations to different types of requests.
  • You will have a detailed understanding of client's brand promise and use program benefits and privileges to better fulfill customer requests.
  • You will represent clients' brands in a professional manner that builds their market profile.
  • You will seek to provide the best possible customer experience.

Requirements:

  • Certificate or Diploma in Mass Communication, Business Studies, Tourism or other relevant fields.
  • 2+ years of customer service experience in any industry.
  • Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage.
  • Omni-channel work experience is preferred – phone, email, and chat.
  • Fresh Graduates are welcome.