Luxury Service Expert

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

About Us:

Aspire Lifestyles is the world's largest premium concierge and affluent service provider. Our delivery model assists companies and premier brands to drive loyalty and create value in their customer portfolios.

Job Overview:

We are seeking an exceptional Lifestyle Concierge / Customer Service Representative to join our team. The successful candidate will develop a good relationship with customers, provide innovative solutions, and represent our clients' brands in a professional manner.

Key Responsibilities:

  • Develop strong relationships with customers through personalized interactions
  • Provide resourceful solutions and recommendations to different types of requests
  • Able to consult and advise customers on travel needs and provide timely information
  • Have a detailed understanding of client's brand promise and use program benefits and privileges to better fulfill customer requests
  • Represent clients' brands in a professional manner that builds their market profile

Requirements:

  • Certificate or Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
  • 2+ years of customer service experience in any industry
  • Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage
  • Omni-channel work experience is preferred – phone, email, and chat
  • Strong communication and customer service skills
  • Good command in spoken and written English and Chinese


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