Assistant Manager

5 days ago


Hong Kong Island, Hong Kong SAR China Langham Hospitality Group Full time
Luxury Hotel Career Opportunity

We are looking for a highly skilled and experienced Assistant Manager to join our team at The Langham, Hong Kong. As a key member of our Concierge team, you will play a crucial role in delivering exceptional guest experiences.

Your Key Responsibilities:

  • Assist the Chief Concierge in carrying out day-to-day operations, including supervising Concierge colleagues and ensuring they adhere to established procedures.
  • Provide exceptional guest service by responding to queries and requests in a timely and professional manner.
  • Collaborate with other departments to ensure seamless delivery of services and high standards of guest satisfaction.
  • Develop and implement effective training programs to enhance the skills and knowledge of Concierge colleagues.
  • Monitor and maintain accurate records of guest interactions, transactions and feedback.

Requirements:

  • Degree in Hospitality or related field; minimum 5 years of experience in luxury hotel Concierge role; 3+ years of supervisory experience.
  • Strong leadership and teamwork skills, with ability to motivate and develop colleagues.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with guests and colleagues.
  • Ability to work effectively under pressure, manage multiple tasks and prioritize duties.

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