Assistant Manager

4 days ago

Hong Kong Island, Hong Kong SAR China Kai Tak Sports Park Full time
Assistant Manager - The Champion Sports Bar

Department: Food & Beverage

Reports to: Operations Manager - The Champion Sports Bar

Role Introduction:

As the Assistant Manager - The Champion Sports Bar, you will support the Operations Manager in overseeing the operations of The Champion Sports Bar and assisting with the management of the beverage service within the stadium. You will play a key role in ensuring the highest level of customer service, compliance with food safety regulations, and driving sustainability initiatives within the beverage operations. Additionally, you will assist in marketing The Champion Sports Bar as the go-to destination, providing excellent and friendly service to guests, and managing entertainment activities such as the golf simulator and F1 simulator in the bar. You will work closely with various stakeholders to develop and implement standards and protocols, monitor compliance, and foster a culture of excellence in beverage service.

Key Responsibilities:

  • Assist the Operations Manager in overseeing the day-to-day operations of the Sports Bar and assisting with the beverage services in the stadium, ensuring efficient and smooth service delivery.
  • Support the management of overall beverage service operations during events and peak periods, including stock management, inventory checks, and supplier coordination.
  • Contribute to the development and implementation of standard operating procedures (SOPs) for beverage service, including opening and closing procedures, order fulfilment, and payment handling.
  • Help train and supervise bartenders and beverage service staff, providing guidance on service standards, product knowledge, and customer engagement.
  • Assist in ensuring compliance with responsible alcohol service practices, age verification, and local liquor laws and regulations.
  • Maintain hygiene and cleanliness standards in beverage service areas, including bar stations, storage areas, and equipment.
  • Support the implementation of quality control measures to maintain beverage consistency and integrity, including taste, presentation, and temperature.
  • Stay informed on industry trends, new products, and assist in introducing innovative offerings to enhance the beverage menu.
  • Collaborate with the food and beverage team to develop special promotions, themed events, and beverage pairing options.
  • Support the coordination of beverage requirements for specific events in the stadium, ensuring adequate staffing and supplies.
  • Contribute to the development and delivery of comprehensive bartender training programs, keeping them up to date with industry best practices.
  • Assist in implementing monitoring systems to track bartenders' performance, speed of service, and customer satisfaction.
  • Foster a positive work culture and team spirit among beverage service staff, encouraging open communication and a customer-centric approach.
  • Collaborate with other departments to ensure seamless coordination and delivery of beverage service during events.
  • Address customer feedback, suggestions, and complaints related to beverage service promptly.
  • Support the evaluation and improvement of beverage service processes, identifying opportunities for efficiency gains and cost savings.
  • Assist in the development and execution of marketing strategies to position The Champion Sports Bar as premier offerings within the stadium.
  • Participate in the management and coordination of entertainment activities in the bar, such as interactive experiences and simulators.
  • Support the collaboration with the marketing team to develop promotional initiatives, events, and partnerships to attract customers to the Sports Bar.
  • Help monitor customer feedback and implement improvements to enhance the guest experience.
  • Contribute to the development and implementation of sustainability strategies and action plans for beverage service and entertainment activities, aligning with overall sustainability goals.
  • Assist in the management and achievement of key performance indicators (KPIs) related to beverage service and entertainment activities.
  • Passion for sports and actively following sports such as but not limited to: Football, Rugby, F1, Golf, Volleyball, Darts, Tennis, Basketball, Superbowl.
  • Programming of activities on a weekly basis and have full calendar months ahead.
  • Support the development and maintenance of standard operating procedures and manuals for beverage service processes.

Requirements:

  • Formal education and/or working experience in bar management, hospitality, or a related field.
  • Minimum 2-3 years of relevant experience in assisting with the management and operation of large bars with entertainment components, such as sports bars, nightclubs, or similar venues.
  • Strong understanding of beverage service operations, including inventory management, cost control, and staff scheduling.
  • Experience in assisting with the management and coordination of entertainment activities within a bar setting, such as live music, DJs, interactive experiences, or sports simulators.
  • Proficiency in developing and executing marketing strategies to promote the bar and increase customer engagement.
  • Excellent leadership and team management skills, with the ability to motivate and inspire a diverse staff.
  • Knowledge of local regulations and licensing requirements related to bar operations and entertainment activities.
  • Demonstrated ability to deliver exceptional customer service and create a welcoming and enjoyable atmosphere for guests.
  • Strong problem-solving and decision-making skills, with the ability to handle challenging situations effectively.
  • Excellent communication and interpersonal skills, with the ability to interact with customers, staff, and stakeholders at all levels.
  • Proven ability to work in a fast-paced environment and handle multiple priorities simultaneously.
  • Flexibility to work evenings, weekends, and holidays as required in the bar and entertainment industry.
  • Proficiency in MS Office applications and point-of-sale (POS) systems.

Personal & Application Information
We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purposes only. Applicants who are not invited for interviews within 8 weeks may consider their applications.

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