VIP Support Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time
Job Description

We are seeking a highly skilled VIP Support Engineer to join our team at E.C Technology Ltd. This is a fantastic opportunity for individuals who excel in providing exceptional technical support and possess excellent communication skills.

Key Responsibilities:
  • Deliver dedicated IT support services to VIP customers in our Head Office.
  • Resolve all types of incidents reported by VIP staff until issues are fully resolved.
  • Fulfill various IT service requests raised by VIP staff, ensuring timely completion.
  • Prepare, rehearse, and standby for meeting support raised by VIP staff.
  • Provide on-site or remote IT support services as requested by VIP staff, including after-hours and holiday coverage.
Requirements:
  • Higher Diploma in Computer Science or related field.
  • At least 4 years of experience in the I.T industry with solid VIP support experience.
  • In-depth knowledge of PC, Mobile, Tablet, and iPad support.
  • Familiarity with Windows 7, 10, Apple OSX, Android, and iOS applications.
  • Prior experience in providing IT deskside support is advantageous.
  • Excellent communication and interpersonal skills.
  • Experience in the banking or financial services industry is an asset.
  • Able to work independently and efficiently.
  • Willingsness to work overtime when necessary.
  • Eligible for shift allowance when required to perform shift duties.


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