Life Insurance Operations Lead

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

About Prudential

Prudential is a leading insurance company dedicated to delivering exceptional customer experiences. Our mission is to be partners for every life and protectors for every future.

Job Summary

We are seeking an experienced Life Insurance Operations Lead to oversee the Policy Service Operations team. This role will be responsible for executing end-to-end policy change processing, ensuring adherence to company policies and procedures.

Key Responsibilities

  • Lead and manage the Policy Service Operations team to deliver high-quality services to customers.
  • Develop and implement strategic initiatives to optimize policy service operations, ensuring operational efficiency and compliance with regulatory guidelines.
  • Establish clear goals and performance metrics to direct and assess team performance.
  • Deliver regular feedback to team members to enhance their skills and knowledge.
  • Collaborate with cross-functional teams to streamline processes and resolve escalated issues.

Requirements

  • Bachelor's degree in any discipline.
  • A minimum of 15 years' work experience in Life Operations within the insurance industry, preferably in Policy Service/Customer Service fields.
  • A minimum of 10 years in a managerial role with proven experience in managing teams.
  • Strong operational knowledge and experience in life insurance.
  • Good knowledge and experience in best practices for building and maintaining customer service experiences.
  • Fluent in written and spoken English and Chinese.

Salary Information

The estimated salary range for this role is $120,000 - $180,000 per annum, depending on experience and qualifications.



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