Customer Service Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

Sun Life is seeking talented professionals to join our Life & Health (L&H) Operations Teams in Hong Kong.

As a Customer Service Representative (Call Centre), you will be part of a dynamic team that provides exceptional service and value to our clients.

We offer a comprehensive on-the-job training program with career development opportunities to the right candidates.

Job Responsibilities:
  • Handle and resolve clients' enquiries and requests via inbound calls or face-to-face in a professional manner
  • Deliver quality client service and handle enquires or complaints through letters, inbound calls and emails with agreed service standard and service turnaround time
  • Liaise with operation teams, sales channels for handling clients' requests
  • Handle complaint from all channels, carry out investigation with the collaboration of other teams and propose solutions
  • Collect clients' feedback and propose recommendations for service improvement
  • Conduct various outbound calls with agreed protocols
  • Participate in ad-hoc projects as required
Requirements:
  • University degree in any discipline
  • Excellent client servicing, analytical and problem solving skills
  • Good command of both spoken and written English and Putonghua
  • Competent PC knowledge, includes Excel, Word, PowerPoint and Access
  • To be licensed with pass of IIQE Paper 1, 3 & 5

We offer a competitive salary of HKD $25,000 - $35,000 per month, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

Sun Life is an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resumes will be kept for a period of 24 months after completion of the recruitment process.



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