Technical Support Expert
19 hours ago
We are seeking a highly skilled Technical Support Expert to join our team at Inchcape plc. This role involves providing exceptional technical support and expertise to ensure customer satisfaction.
Job Description:
- The selected candidate will be responsible for communicating with OEMs regarding technical issues and providing timely updates to dealerships.
- The ideal candidate will report outstanding cases to management for enhanced visibility and transparency.
- Safety case coordination will be a crucial aspect of this role.
- The successful candidate will act as a qualified product support from factory standards when required.
- Participation in overseas training courses from the factory and provision of technical know-how to workshops are essential duties.
- The incumbent will ensure that workshops contribute standardized diagnosis procedures and repair work that meets the expectations of servicing customers.
- Supporting factory campaign field actions, campaign launch preparations, parts, instructions, tools, and processes will also be an integral part of the job.
- The selected candidate will handle ad hoc projects assigned by management.
- Providing HV and safety case support to workshops is another critical responsibility.
- Mystery shopper campaigns and factory audits may also be conducted by the incumbent.
Skills and Qualifications:
- A degree or diploma holder in Automobile Engineering or a related discipline is mandatory.
- A minimum of 5 years' relevant working experience is required.
- A good command of spoken and written English is essential.
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