IT Support Professional: Providing Technical Assistance
2 days ago
ConnectedGroup Limited is a reputable financial organisation with a substantial IT team in Hong Kong. We are currently seeking a highly skilled Helpdesk Support Specialist to join our service delivery team.
This opportunity allows fresh graduates or individuals without prior experience in the field to enter the IT industry and embark on a rewarding career path. The initial 12-month contract offers the possibility of renewal, along with comprehensive training and career progression within the company.
Key Responsibilities:
- Serve as the primary point of contact for internal staff requiring technical assistance
- Respond to support inquiries via phone, email, or in-person, providing prompt and efficient resolutions
- Assist with user account management, password resets, and access control
- Provide training and guidance to end-users on technology-related topics
Essential Requirements:
- A tertiary degree in IT, Sciences, or a related field
- A minimum of one year of experience in technical support or customer service
- Familiarity with Microsoft products
Benefits:
- Comprehensive medical insurance
- Contract completion bonus
- Annual leave entitlement
We encourage interested parties to apply and send their CV in Word format to explore this exciting opportunity.
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