Technical Support Specialist
1 day ago
Kinetix Systems Limited is seeking a highly skilled Technical Support Specialist to join our team.
Key Responsibilities- Provide first-level technical support to end-users for hardware, software, network, and cloud-related issues.
- Diagnose and troubleshoot IT problems, including desktop applications, operating systems, and network connectivity issues.
- Log, track, and resolve support requests in the ticketing system, ensuring timely responses and follow-ups.
- Assist in training users on new software applications and systems to enhance their productivity.
- Maintain accurate documentation of issues, resolutions, and user guides to improve support processes.
- Higher Diploma or above in Computer Science, Information System, or related disciplines.
- 1-2 years of relevant working experience in a technical support or helpdesk role.
- CompTIA A+, Microsoft certifications, or similar qualifications are a plus.
- Strong troubleshooting experience in IT hardware, software, and operating systems.
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Technical Application Support Specialist
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Technical Support Specialist
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Back Office Support Specialist
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