Insurance Claims Professional
3 days ago
At American International Group, we are reimagining the way we help customers to manage risk. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.
We take pride in delivering responsive, fair and professional service with empathy and efficiency through a robust stakeholder feedback loop and supported by consistent processes and leadership.
Key Responsibilities
- Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
- Working with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims within a personal allocation.
- Developing communication for internal stakeholders, where required.
- Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
- Contributing to maintenance of best practice procedures for (LOB) complex claims, consistent with global best practice.
- Demonstrating a basic standard of technical claims competence for handling moderate to lower complexity complex claims.
- Handling complex claims allocated within agreed level of authority limit.
What We Expect From You
- Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
- Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management).
- Effective communication of key complex claims and (LOB) portfolio messages to internal stakeholders.
- Financial control through consistent reserve and other financial transaction discipline.
- Accurate and consistent policy interpretation.
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