Senior Manager, Customer Solutions

2 days ago

hong kong, Hong Kong SAR China Kone México Full time
Senior Manager, Customer Solutions & Engineering

Solliciteren locations Hong Kong HQ time type Full time posted on 3 dagen geleden geplaatst job requisition id R0644984

Customer Relationship Management
  • Verantwoordelijk voor de klanttevredenheid vanwege de kwaliteit van de service en de nauwgezette communicatie.
  • Verantwoordelijk voor de veiligheid en prestaties van de apparatuur.
  • Verantwoordelijk voor de verkoop van servicereparaties.
  • Verantwoordelijk voor de hoeveelheid verkoopleads, de kwaliteit en de verdere verwerking van de verkoopleads.
  • Verantwoordelijk voor het oplossen van klachten van klanten over de kwaliteit van de service.
  • Verantwoordelijk voor het oplossen van klachten van klanten over de facturering met betrekking tot onderhoudswerkzaamheden.
Service Operations
  • Verantwoordelijk voor de veiligheid van de eindgebruikers, de werkplek en de monteurs.
  • Verantwoordelijk voor de levering van service volgens de vereisten van het servicecontract, de tijdsbeperkingen en de kwaliteitsnormen van KONE en de lokale regelgeving.
  • Verantwoordelijk voor de controle op de operationele kosten ter plekke en CMII.
  • Verantwoordelijk voor de verkoop van call outs en servicereparaties.
  • Verantwoordelijk voor de inhoud en waarde van de beschikbare voorraad.
  • Verantwoordelijk voor het beheer van inspectiebezoeken door een aangewezen instelling en de daaropvolgende actiepunten.
  • Valideert het servicecontract met technische voorwaarden samen met de verkoper.
  • Verantwoordelijk voor het ondersteunen van het onderhoud van externe apparatuur die deel gaat uitmaken van LIS.
  • Verantwoordelijk voor het helpen van KC3 bij het oplossen van conflicten in de toewijzing van technische call outs (prioriteiten).
  • Verantwoordelijk voor het oplossen en afsluiten van openstaande call outs en het reageren op stilstaande apparatuur en/of veiligheidsproblemen.
  • Verantwoordelijk voor het verminderen van call outs in zijn of haar regio.
  • Verantwoordelijk voor het controleren van facturen voor call outs servicereparaties die niet automatisch worden gefactureerd.
  • Verantwoordelijk voor de tijdige voltooiing van de geplande onderhoudsbezoeken.
  • Verantwoordelijk voor de planning voor het geplande onderhoud en de optimalisering van de route.
  • Verantwoordelijk voor het uitvoeren van audits op de bouwplaats.
  • Verantwoordelijk voor het onderzoek na ongelukken en het volgen van het bedrijfsbeleid aangaande de controle van bewijsmateriaal en de interne rapportage.
  • Verantwoordelijk voor de autorisatie van en de controle op overwerk.
People Management/Leiderschap
  • Verantwoordelijk voor de prestaties van de toegewezen monteurs.
  • Verantwoordelijk voor de motivatie en de ontwikkeling van de competenties van de onderhoudsmonteurs.
  • Verantwoordelijk voor het vaststellen en het controleren van de prestatiedoelstellingen van de monteurs.
  • Verantwoordelijk voor de communicatie met zijn of haar monteurs.
  • Verantwoordelijk voor het beheren van de afwezigheid, de back-ups en de planning van call outs voor de monteurs.
  • Verantwoordelijk voor de validering van de tijdgegevens van de monteur voordat deze naar de salarisadministratie gaan.
  • Verantwoordelijk voor het toewijzing van de apparatuur aan de monteur en de evenwichtige werkbelasting van de monteurs.
  • Verantwoordelijk voor het definiëren van de capaciteitsbehoefte aan monteurs en voor het wervings- en selectieproces voor monteurs.
  • Verantwoordelijk voor het definiëren, het autoriseren van vervanging, het beheer van de gereedschappen van de monteur, de servicewagens, de mobiele telefoon/PDA en andere instrumenten.

Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.

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