Assistant Sales Manager

6 months ago


Hong Kong, Hong Kong SAR China Marriott International Full time

JOB SUMMARY

Handles customer inquiries and lead requests for locally driven groups with rooms (., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team.

CANDIDATE PROFILE 

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.

Preferred:

• Group sales experience

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and lead requests for locally driven groups with rooms (., 10-300 peak room nights) within predefined group sales parameters outside the sales office.

• Refers opportunities to sales associate if business is outside these parameters.

• Works collaboratively with other sales channels (., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.

• Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities.

• Leverages knowledge of resort amenities to close opportunities (. destination attractions, golf, spa, recreation options).

• Understands the importance of the destination sell as well as the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.

• Verifies that business booked is within hotel parameters.

• Assists with selling, implementation, and follow-through of group sales promotions.

• Closes the best opportunities for hotel based on market conditions and property needs.

• Executes and supports the operational aspects of business booked (., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams).

• Actively up-sells each business opportunity to maximize revenue for individual properties.

• Conducts site inspections, as required.

• Understands and actively utilizes company marketing initiative/incentives to close on business.

• Implements process improvements and best practices.

• Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals.

• Creates clear expectations for customers throughout the sales process.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

• Provides accurate, complete, and effective turnover to Event Management/Local Social Management.

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Processes business correspondence and creates contracts and other related booking documentation as required.

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Drives customer loyalty through excellent customer service throughout the sales process.

• Serves the customer by understanding their needs and recommending features and services that best meet their needs.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Builds and maintains strong working relationships with key internal and external stakeholders.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



  • Hong Kong, Hong Kong SAR China Unilever Full time

    Achieve sales and KPI targets with the respective Strategic Partner/ Partner customers Prepare sales analysis to understand and monitor business situation Conduct regular business reviews and visits to key customers to ensure sales delivery Assist sales manager to improve the management of wholesale market and distribution network by developing sales...


  • Hong Kong, Hong Kong SAR China E-job agency limited Full time

    Our client, a food wholesale company is seeking a Assistant Sales Manager / Sales Manager to join their Hong Kong team. Position: Assistant Sales Manager / Sales ManagerLocation: Lai Chi KokJob description: Develop new business opportunities to attain the sales growthIdentify and pursue new business opportunities, including establishing and nurturing...


  • Hong Kong, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold...

  • Assistant Manager

    6 months ago


    Hong Kong, Hong Kong SAR China Kerry Coffee (Hong Kong) Limited Full time

    Responsibilities Develop and maintain good relationships with customers and business partners in Modern Trade retail and E-Commerce channels Customer account management, includes replying customer queries, quotation enquiries, product management, identify upcoming business opportunities, negotiate on terms and conditions, etc. Monitor F&B industry...


  • Hong Kong, Hong Kong SAR China Marriott International Full time

    Strategically located, the 524-room Courtyard by Marriott Hong Kong Sha Tin features stylish rooms with tranquil views of the Shing Mun River, offering smart and practical choices whether for work or leisure. The award winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On Shan Line), with daily complimentary shuttle bus service...

  • Sales Assistant

    2 months ago


    Hong Kong, Hong Kong SAR China E-job agency limited Full time

    Sales Assistant Our client is a waste paper trading company which buys and sells different types of paper and paper products around the world Location: Lai Chi Kok Working hours: Mon - Fri, 9:30am to 5:30pm (Office closed on public holidays) Salary: 18K Responsibilities Preparation of trade documents (invoice, packing list, LC documents)Communication with...


  • hong kong, Hong Kong SAR China Bank of China Full time

    (Senior/ Assistant) Mortgage Sales Manager Job No.: 495307Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Business Development, Customer Services, Relationship ManagementResponsibilities: Enhance the brand of “mortgage specialist” of the Bank through customer relationship management, executing...


  • Hong Kong, Hong Kong SAR China Informa PLC Full time

    Job Description Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to new customers (including some customers who have not exhibited for several years) across products and revenue streams within a business unit Generation of new business leads, through customer relationship...

  • Assistant Sales

    4 months ago


    Hong Kong, Hong Kong SAR China JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...


  • Hong Kong, Hong Kong SAR China Sun Life Full time

    Job Description : Job Responsibilities Provide extensive sales and administrative support to the sales team, including preparing sales reports, coordinating broker events, assist in the development and implementation of sales strategies and campaigns. Partner with Business Development Managers to manage relationships with insurance brokers & foster...


  • Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities: Enhance the brand of mortgage specialist of the Bank through customer relationship management, executing the mortgage and loans sales duties and referring customers to relevant sales staff according to customers' needs, in order to achieve business targets Coach and support the staff in the District for handling mortgage and loans...

  • Assistant Manager

    3 months ago


    hong kong, Hong Kong SAR China Orient Overseas Container Line Limited Full time

    Position: Assistant Manager - Marketing & Sales Team Job Location: Hong Kong Office Accountabilities: Pricing:Rate quotation Review market & guideline rate Organize and review market intelligence with individual sub-regional office entry points Review vessel loading performance Discuss pricing strategies with Trade (Principal) Assist to achieve...


  • Hong Kong, Hong Kong SAR China Da Cheng International Asset Management Company Limited Full time

    Da Cheng International, established on 2009, being a wholly-owned subsidiary of Dacheng Fund Management Co., Ltd (pioneer of mutual fund industry in Mainland China) is estensively engaged in investment management business both in HongKong, Mainland China and Globally, known as “overseas investment pioneer" and a "global Chinese concept investment expert"....


  • Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction Reports to: Global Sales Strategy and Enablement Manager The job holder is responsible for developing the marketing strategy for global sales segments and collaborating with Brand, Insights and Marketing team, as well as global marketing representatives to ensure an effective and aligned b2b marketing strategy is in place. He / she...


  • Hong Kong, Hong Kong SAR China E-job agency limited Full time

    Working hours: Mon - Fri, 9am to 6pm Location: Lai Chi Kok (MTR 5 mins walk) Salary: 24K 26K **HKPR Only Our client, a global leader in Logistics, Supply Chain solutions, and Warehousing, is seeking a (Senior) Sales Executive/ Assistant Manager to join their team. With a strong presence across multiple countries, this role offers an exciting opportunity for...


  • Hong Kong, Hong Kong SAR China Johnson Controls Full time

    Description What you will do  This person will join the Service Sales Team in Hong Kong. She/he will help to develop new business opportunities, secure qualified sales appointments and build a network of industry contacts and influencers to act as a source for leads to meet and exceed customer requirements as well as to and attain or exceed...


  • hong kong, Hong Kong SAR China Bank of China Full time

    Assistant / Sales and Client Relationship Manager Job No.: 499211Employment Type: Full timeDepartments: BOCHK Asset Management LtdJob Functions: Asset Management Key Responsibilities: Handle KYC review of the new clients and other issues related to client onboarding Promote investor services to institutional clients in relation to various fund and...


  • Hong Kong, Hong Kong SAR China Hyatt Corporation Full time

    Assistant Event Sales Manager / Event Sales Executive - Hyatt Regency Hong Kong, Sha Tin Hyatt Regency Hyatt Regency Hong Kong Sha-Tin CN - Hong Kong S.A.R.Catering/Event PlanningEntry Level ManagerFull-timeReq ID: HON005886Local Summary You will be responsible for providing an excellent and consistent level of service to your customers. The...


  • Hong Kong, Hong Kong SAR China Johnson Controls Full time

    What you will do This person will join the Sales Team in ELV in Hong Kong. He/she will Majority to develop new sales opportunities through ELV Solutions market from property developers, end users, E&M consultants, property and facilities management, facility operators in Hong Kong and Macau Upgrade and expand the business scope from existing operation...


  • Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Global Banking Sales Assistant Manager/Manager to join our team in the AP/Greater China region. As a key member of our team, you will be responsible for providing high-quality services to high-net-worth individual clients in Greater China, SE Asia, and Hong Kong Markets.Key Responsibilities:Assist Relationship...