(Senior) Customer Relations Officer, Employee Benefits
4 months ago
Description
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering (Senior) Customer Relations Officer, Employee Benefits with the resources to solve critical problems for the future of our business, which is why we need you.
What motivates you?
·You obsess about customers, listen, engage and act for their benefit
·You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
·You thrive in teams, and enjoy getting things done together
·You take ownership and build solutions, focusing on what matters
·You do what is right, work with integrity and speak up
·You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
·Degree / diploma holder;
·IA license, MPF license, LOMA qualifications would be an advantage;
·People oriented with tactful customer service skills and good problem-solving abilities;
·Self-motive, well organized and attentive to details. Mature and able to work independently;
·Good interpersonal, communication and organizational skills to work with counter partners;
·Strong PC skills in MS office, including Word, Excel and PowerPoint;
·Proficient in both English and Chinese, both spoken and written. Proficient in Mandarin would be an advantage
On the job you will:
·Take ownership to provide “Best-in-Class” services to cultivate relationship with existing customers for business retention;
·To provide “One-stop Solutions” by seize business opportunities with existing customers to build and strengthen our portfolio and enhance market position;
·To build business relationship with customers and business partners on an on-going basis, including client visit and follow-ups;
·Follow through enquiries and responds to customers and business partners in an efficient and professional manner;
·Manage the team resources to handle and complete the assigned functions within TAT;
·Resolve customer enquiries with possible solutions.
·As the eMPF platform is approaching, Customer relations will play an important consultant role to help our corporate clients transform their MPF management successfully and seamlessly.
Our commitment to you
·Our mission; to be a part of making Decisions Easier and Lives Better
·A leadership team dedicated to your growth and success
·A bold ambition and set of goals to be a leader in driving transformation in our industry
·Our best. Every day.
Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
-
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Officer, Employee Benefits to join our team at Company 28 - Manulife (International) Limited. As a key member of our organization, you will be responsible for providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesProvide "Best-in-Class"...
-
Hong Kong, Hong Kong SAR China Manulife Full timeJob Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering (Senior) Customer Relations Officer, Employee Benefits with the resources to solve critical problems for the future of our business, which is why we need you. What motivates...
-
Senior Claims Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business with over 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. Our company has reached a significant milestone, celebrating 10 years of operation in 2023. We are committed to making the...
-
Customer Service
3 months ago
Hong Kong, Hong Kong SAR China Aon Full timeSenior Manager, Enrolment - Health & Benefits Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What...
-
Senior Claims Manager, Employee Benefits
4 months ago
Hong Kong, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD Group FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and...
-
Lead Manager, Employee Benefits Claims
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD Life Insurance Corporation FWD Life Insurance Corporation is a leading life insurance provider in Asia, serving over 11 million clients across multiple markets. With a commitment to transforming the insurance experience, FWD focuses on delivering straightforward, rapid, and user-friendly insurance solutions through innovative offerings and...
-
Lead Manager of Employee Benefits Claims
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD Life Insurance Corporation FWD Life Insurance Corporation is a prominent life insurance provider across Asia, serving over 11 million clients in 10 diverse markets. Our mission is to simplify the insurance experience through innovative solutions and user-friendly products, all backed by cutting-edge digital technology. We are dedicated to...
-
Lead Manager, Employee Benefits Claims
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD Life Insurance Corporation FWD Life Insurance Corporation is a leading life insurance provider in Asia, serving over 11 million clients across various markets. Our mission is to simplify the insurance experience, making it more accessible and efficient through innovative solutions and user-friendly products, all supported by advanced digital...
-
Associate Director | Employee Relations
2 weeks ago
hong kong, Hong Kong SAR China Macquarie Group Full timeThis is an opportunity for you to take ownership and accountability for the delivery of the Employee Relations service to businesses across 11 markets in Asia. As an Employee Relations Consultant in a team of 5, you'll report into our Regional Employment Relations Lead with a matrix report to the Regional Head of Human Resources and Global Head of...
-
Associate Director | Employee Relations
1 month ago
Hong Kong, Hong Kong SAR China Macquarie Group Full timeThis is an opportunity for you to take ownership and accountability for the delivery of the Employee Relations service to businesses across 11 markets in Asia. As an Employee Relations Consultant in a team of 5, you'll report into our Regional Employment Relations Lead with a matrix report to the Regional Head of Human Resources and Global Head of...
-
Director, Employee Relations
5 months ago
Hong Kong, Hong Kong SAR China Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout HSBC LifeHSBC Life is a world-class institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life, we help deliver on these promises by providing a wide variety of life insurance products and services to our...
-
VP, HR Employee Relations
4 months ago
Hong Kong, Hong Kong SAR China DBS Bank Full timeBusiness Function Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance...
-
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Wellness Development Manager to join our team at AXA Group. As a key member of our Chief Employee Benefits and Wellness office, you will play a critical role in formulating and implementing our wellness strategy, focusing on enhancing awareness and engagement with our wellness proposition.Key...
-
VP, HR Employee Relations Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeBusiness FunctionDBS Bank's Human Resources department plays a vital role in attracting, retaining, and nurturing talent to maintain the bank's competitive edge in Asia. With a well-established team of HR partners, we provide effective people-based solutions and services across businesses. Our goal is to build a high-performance organization by empowering...
-
Employee Benefits Business Development Manager
4 months ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life is a world-class...
-
Director, Employee Relations Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time**About Prudential plc**Prudential plc is a leading international financial services group, committed to delivering long-term value to its customers and shareholders. Our purpose is to be partners for every life and protectors for every future.**Our Culture**We strive to create a culture where diversity is celebrated and inclusion assured, for our people,...
-
Customer Relations Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAt Prudential plc, we strive to be a trusted partner for every life and a protector for every future. Our purpose drives everything we do, creating a culture that celebrates diversity and ensures inclusion for our people, customers, and partners. We provide a platform for our employees to excel and make a meaningful impact on the business, and we support...
-
Business Development Manager, Employee Benefits
2 months ago
Hong Kong, Hong Kong SAR China AXA Group Full timeMajor Role & Responsibilities: Achieve his or her own sales target by developing renewal and new business Assist the team to achieve the whole sales team’s targets. Responsible for business development of medical insurance through different distribution channels to achieve the business targets. Coordinate product launch related marketing...
-
Business Solution Manager, Employee Benefits
3 weeks ago
Hong Kong, Hong Kong SAR China AXA Group Full timeRole & Responsibilities ·Work with Project Sponsors and Directors within EB in shaping and planning new projects, including definition of business cases, in line with business strategy Gathering and analyzing data to identify business problems and opportunities for improvement. Developing and documenting business requirements, user story, process...
