Customer Service

5 months ago

Hong Kong, Hong Kong SAR China Aon Full time

Senior Manager, Enrolment - Health & Benefits

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The incumbent will be responsible to assist the business line department in providing account management to the existing and potential clients. Duties include: 

Managing and providing high quality service to our existing clients Providing clerical and administrative support to clients Answering customer enquiries & complaints with professional manner via phone Providing professional customer service & relationship building Handling membership matters and the maintenance of the membership database Cooperate with other teams to meet the deadlines and expectation of services Leading various projects as assigned by supervisor

How this opportunity is different

Our teams are highly collaborative, working towards common goals while striving for excellence in the solutions we provide to our clients. We embrace challenges and rely on each other for support and creative problem solving. Our colleagues and leaders support professional development to help each other grow and excel. Working together, we can achieve great things

Skills and experience that will lead to success

Degree in any relevant discipline; Minimum 7 years working experience in Employee Benefits in broker firm or insurance company(ies). Candidates with less experience will be considered for a Manager position.  Holder of FLMI or LOMA preferred or passed in IIQE Papers Customer oriented Well-organized and detail-minded Good organization skills and effective interpersonal skills Good command of written and spoken English and Chinese Good command of computer skills including MS Office (Word, Excel) Immediately available preferred 

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

  • Regulatory Compliance Services Officer

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...

  • Officer, Regulatory Compliance Services

    5 months ago

    Hong Kong, Hong Kong SAR China Corporation Service Company Full time

    Officer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position  Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...

  • Customer Service Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and complaints in a timely and professional manner.Key ResponsibilitiesHandle customer...

  • Customer Service Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited is a leading life insurance company that has been helping people live Healthier, Longer, Better Lives for over 90 years. We are committed to providing innovative and customer-centric solutions that meet the evolving needs of our customers.About the RoleWe are seeking a highly motivated and experienced...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Handle customer inquiries and complaints in a...

  • Customer Service Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer...

  • Customer Service Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    The OpportunityWe are seeking a highly skilled Customer Service Manager to join our team at Snaphunt. As a key member of our customer service department, you will be responsible for managing a team of representatives, overseeing the customer service process, and resolving customer complaints.The JobManage a team of customer support representatives to ensure...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Customer Service OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our financial services to meet the needs of our customers.Key...

  • Customer Service Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Customer Service RepresentativeAt Prudential, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service.Key Responsibilities:Provide day-to-day counter service to customers and distributors, ensuring a high standard of service...

  • Customer Service Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling their enquiries, and identifying opportunities to upsell and cross-sell our products and services.Key...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited is a world-class finance and insurance company dedicated to helping our customers and the community live Healthier, Longer, Better Lives. We're committed to creating a healthier, more sustainable future for everyone.About the RoleWe're seeking a highly motivated and customer-focused individual to join...

  • Customer Service Representative

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at The Hong Kong Federation of Youth Groups. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients and customers.Key Responsibilities:Provide customer service to clients and...

  • Customer Service Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About DBS BankDBS Bank is a leading financial institution in Asia, dedicated to helping our customers achieve their financial goals and aspirations. As a market leader in consumer banking, we offer a wide range of products and services to meet the diverse needs of our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to...

  • Customer Service Liaison

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities:Key Responsibilities Provide exceptional customer service by greeting customers, assisting with platform navigation, and answering enquiries to promote a positive customer experience and enhance business sales productivity. Assist in maintaining a well-organized bank hall environment, diverting customers in queue and counters, and promoting...

  • Customer Service Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer, Customer Engagement Team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we're committed to delivering exceptional customer service and protecting our customers' futures. As a Customer Service Representative, you'll play a vital role in achieving this goal by providing day-to-day counter service that exceeds customer expectations.Key Responsibilities:Deliver high-quality results that improve customer satisfaction,...

  • Customer Service Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    Job Title: Customer Service ExecutiveWe are seeking a highly skilled and experienced Customer Service Executive to join our team at Vita Green Health Product Company Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of...

  • Customer Service Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our team is dedicated to providing high-quality banking services and solutions to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Branch...

  • Customer Service Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryZurich Insurance Company is seeking a highly skilled and customer-focused professional to join our team as a Customer Care Consultant. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide professional customer...

  • Customer Service Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Handle customer inquiries and complaints in a...