Customer Service
6 months ago
Senior Manager, Enrolment - Health & Benefits
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The incumbent will be responsible to assist the business line department in providing account management to the existing and potential clients. Duties include:
Managing and providing high quality service to our existing clients Providing clerical and administrative support to clients Answering customer enquiries & complaints with professional manner via phone Providing professional customer service & relationship building Handling membership matters and the maintenance of the membership database Cooperate with other teams to meet the deadlines and expectation of services Leading various projects as assigned by supervisorHow this opportunity is different
Our teams are highly collaborative, working towards common goals while striving for excellence in the solutions we provide to our clients. We embrace challenges and rely on each other for support and creative problem solving. Our colleagues and leaders support professional development to help each other grow and excel. Working together, we can achieve great things
Skills and experience that will lead to success
Degree in any relevant discipline; Minimum 7 years working experience in Employee Benefits in broker firm or insurance company(ies). Candidates with less experience will be considered for a Manager position. Holder of FLMI or LOMA preferred or passed in IIQE Papers Customer oriented Well-organized and detail-minded Good organization skills and effective interpersonal skills Good command of written and spoken English and Chinese Good command of computer skills including MS Office (Word, Excel) Immediately available preferredHow we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
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