Senior Claims Manager, Employee Benefits

4 months ago


Hong Kong, Hong Kong SAR China FWD Life Insurance Corporation Full time

About FWD Group

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit

The Job

Oversee the daily operations of the Employee Benefits claims team

Monitor and approve the claims within the pre-set authority and provide appropriate commentary and justifications

Handle complaints and resolve disputes

Regularly review the processes operation efficiency

Implement development plan to achieve the company objectives

Provide training to EB staff on medical claim knowledge

Assist in system development and enhancement.

Handle Anti-fraud claim detection

Produce claims and audit reporting

Carry out other duties and ad hoc projects as directed by the senior management from time to time

The Person

Degree holder with 10-15 years relevant experience in medical insurance claims including 5+ years in managerial positions

Qualification of FLMI is an advantage

Knowledgeable in Employee Benefits insurance

Proficiency in medical claims knowledge

Strong analytical and problem solving, self-motivated and communication skills

Proficiency in MS Office (Word, Excel, PowerPoint and Chinese Word Processing)

Management skill is essential

Able to initiate & implement technology and processes changes

Good command of English and Chinese in both spoken and written

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.



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