Senior Claims Specialist

5 months ago

Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Manager with the resources to solve critical problems for the future of our business, which is why we need you. 

Manulife HK is seeking an sophisticated Claims Manager, who is obsessed with delivering value, possesses adjudicated experience in handling complex issue and compliant. The individual will render support in IFP Claims and support the business to deliver excellent customer experience. Candidate with less experience will be considered as Assistant Manager.

What motivates you?

·You obsess about customers, listen, engage and act for their benefit 

·You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

·You thrive in teams, and enjoy getting things done together

·You take ownership and build solutions, focusing on what matters 

·You do what is right, work with integrity and speak up

·You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with:  

·Degree holder

·At least 5 years relevant working experience in claims

·Experience in claims assessment, management of complicated/complaint cases and coaching of claims adjudicators

·Experience in life claims will be advantageous

Nice to Have:  

·Good interpersonal and communication skills

·Strong analytical and problem-solving skills

·Attention to details

·Able to work independently under tight schedule

·Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing

·Good command of English and Chinese, both spoken and written

On the job you will:

·Manage various projects to improve operational effectiveness and customers’ experience

·Identify business problems and solutions, provide user requirements and collaborate with relevant parties to ensure successful implementation of solutions

·Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution

·Provide internal training to claims adjudicators including but not limited to decline & appeal handling, effectiveness of claims communications to customers/agents, and compliance & regulatory requirements in claims operations

·Prepare claims management reports and statistics

·Review and update claims guidelines and manuals

·Perform ad hoc assignments or projects

 Our commitment to you :

·Our mission; to be a part of making Decisions Easier and Lives Better

·A leadership team dedicated to your growth and success 

·A bold ambition and set of goals to be a leader in driving transformation in our industry 

·Our best. Every day. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

  • Senior Claims Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China nextRoles Full time

    Job Title: Senior Claims SpecialistWe are seeking a highly skilled and experienced Senior Claims Specialist to join our team at nextRoles. As a Senior Claims Specialist, you will be responsible for handling insurance claims for different lines of business, ensuring proper reserving, adjustment, and settlement of all claims, and resolving enquiries from...

  • Senior Claims Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled Senior Claims Specialist to join our team at Manulife. As a Senior Claims Specialist, you will be responsible for managing various projects to improve operational effectiveness and customer experience.Key Responsibilities:Manage various projects to improve operational...

  • Senior Claims Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled Senior Claims Specialist to join our team at Manulife. As a Senior Claims Specialist, you will be responsible for managing various projects to improve operational effectiveness and customer experience.Key Responsibilities:Manage various projects to improve operational...

  • Senior Claims Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China nextRoles Full time

    Job Title: Senior Claims SpecialistAt nextRoles, we are seeking a highly skilled Senior Claims Specialist to join our team. As a key member of our claims handling team, you will be responsible for handling insurance claims for various lines of business, ensuring proper reserving, adjustment, and settlement of all claims.Key Responsibilities:Handle insurance...

  • Senior Claims Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior Claims Specialist to join our team. As a Senior Claims Specialist, you will be responsible for managing various projects to improve operational effectiveness and customer experience. You will identify business problems and solutions, provide user...

  • Senior Claims Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled Senior Claims Specialist to join our team at Manulife. As a key member of our claims management team, you will be responsible for managing various projects to improve operational effectiveness and customer experience.Key Responsibilities:Manage multiple projects to enhance...

  • Claims Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China nextRoles Full time

    {"title": "Senior Claims Specialist", "description": "Job SummaryWe are seeking a highly skilled Senior Claims Specialist to join our team at nextRoles. As a key member of our claims team, you will be responsible for handling insurance claims for various lines of business, ensuring proper reserving, adjustment, and settlement of all claims.Key...

  • Senior Claims Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China nextRoles Full time

    {"title": "Claims Specialist", "description": "Job SummaryWe are seeking a skilled Claims Specialist to join our team at nextRoles. As a Claims Specialist, you will be responsible for handling insurance claims for various lines of business, ensuring proper reserving, adjustment, and settlement of all claims. You will work closely with loss adjusters and...

  • Claims Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China WTW Full time

    Claims Service OverviewAt WTW, we are seeking a skilled Claims Specialist to join our team. As a Claims Specialist, you will be responsible for delivering high-quality claims service to our clients, ensuring that Key Client Outcomes are met within pre-defined service standards.Key Responsibilities• Process client's claim instructions accurately within WTW...

  • Claims Management Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Claims Management Specialist to join our team at The Cigna Group. As a Senior Claims Officer, you will be responsible for handling pre-approval of commercial assessments, claims processes, and communicating with customers on pre-approval decisions.Key ResponsibilitiesManage the pre-approval process...

  • Senior Claims Officer

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryThe Senior Claims Officer (Medical) is responsible for maintaining the smooth daily operation of the claims section, ensuring timely and accurate settlement of claims, and providing excellent customer service.Key ResponsibilitiesManage the claims operational flow, including claims turnaround time, hotline service, and quality of outgoing claims...

  • Medical Claims Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a skilled Medical Claims Specialist to join our team at AIA. As a Medical Claims Specialist, you will be responsible for handling and approving medical claims based on delegated claims authority in accordance with established procedures and guidelines.Duties and Responsibilities:Handle provider claims according to internal...

  • Medical Claims Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a skilled Medical Claims Specialist to join our team at AIA. As a Medical Claims Specialist, you will be responsible for assessing and processing medical claims according to delegated claims authority in accordance with established procedures and guidelines.Key Responsibilities:Assess and process claims according to delegated...

  • Medical Claims Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a skilled Medical Claims Specialist to join our team at AIA. As a Medical Claims Specialist, you will be responsible for assessing and processing medical claims according to delegated claims authority in accordance with established procedures and guidelines.Duties / Accountabilities:Assess and process claims according to...

  • Claims Service Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China WTW Full time

    Claims Service SpecialistAs a Claims Service Specialist at WTW, you will be responsible for delivering high-quality claims service to all clients, ensuring that Key Client Outcomes are met to pre-defined service standards.The RoleProcess client claim instructions accurately within WTW process timescales and communicate pertinent information as necessary to...

  • Claims Service Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China WTW Full time

    Claims Service SpecialistAs a Claims Service Specialist at WTW, you will be responsible for delivering high-quality claims service to all clients, ensuring that Key Client Outcomes are met to pre-defined service standards.The RoleProcess client claim instructions accurately within WTW process timescales and communicate pertinent information as necessary to...

  • Claims Service Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China WTW Full time

    Claims Service SpecialistAs a Claims Service Specialist at WTW, you will be responsible for delivering high-quality claims service to all clients, ensuring that Key Client Outcomes are met to pre-defined service standards.Key Responsibilities:Process client claim instructions accurately within WTW process timescales and communicate pertinent information as...

  • Medical Claims Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Medical Claims Specialist to join our team at AIA. As a Medical Claims Specialist, you will be responsible for handling and approving medical claims based on delegated claims authority in accordance with established procedures and guidelines.Key Responsibilities:Process pre-authorisation and...

  • Claims Management Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

    Job SummaryAs a Claims Management Specialist at The Cigna Group, you will be responsible for handling pre-approval of commercial assessments, claims processes, and communicating with customers on pre-approval decisions.You will also improve the effectiveness of claim adjudication and administration processes, work with network service providers, and handle...

  • Medical Claims Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleAs a Medical Claims Specialist at AIA, you will be responsible for handling and approving medical claims based on delegated claims authority in accordance with established procedures and guidelines.Key Responsibilities:Process pre-authorisation and pre-assessment cases according to policies and guidelines;Process clinical operation and day case...