On Boarding Journey Development

6 months ago


Hong Kong, Hong Kong SAR China Thakral One Full time

Role

On Boarding Journey Development

Desirable Qualities

Knowledge/Experience

Consumer financial services industry experience and strong understanding of unsecured asset businesses. Strong experience of market leading card on-boarding journey development. Experience of leading multi-channel sales programs and building business through digital channels. Experience of operating unsecured lending in Asian market. Insights on competitive and innovation landscape in unsecured lending in Asia. Retail banking experience, familiarity with large bank environment.

Skills

Strategic leadership, analytical and problem-solving skills. Entrepreneurial mindset and clear results orientation to transform the business. Business judgement and decision-making skills. Get it done together mindset and collaboration skills. Excellent executive communication skills, customer, and partner relationship skills. Strong influencing skills navigating in matrixed environments.

Responsibilities

Responsible for improving the onboarding journeys across channels and improve straight through processing (STP) rates and reducing turn-around time (TAT). Collaborate with sales, credit, underwriting and market teams to manage the daily process flow including process measurement, analysis and addressing breakdowns as needed. Develop expertise knowledge of new account onboarding operational procedures and ensure documentation is relevant and updated. Build expertise in tools and interactions and use that expertise to enable stakeholders in the process to successfully play their roles. Develop, maintain, and improve reporting and analysis associated with new account onboarding. Leverage the credit, underwriting and analytics teams to drive continuous improvement. Develop solid understanding of innovation landscape in Asia, develop relationships with relevant third-party solution providers. Collaborate, prioritize, and deliver efficiencies to create better experiences for new customers. KPIs: STP and TAT rates for each product by channel, CPA and Cost efficiency improvement metrics, Cards and loans acquisition numbers, cards and loans approval rates.

Number of Vacancies

1



  • Hong Kong, Central and Western District, Hong Kong SAR China Thakral One Full time

    About the RoleWe are seeking a highly skilled Onboarding Journey Development Specialist to join our team at Thakral One.Key ResponsibilitiesImprove onboarding journeys across channels and enhance straight-through processing (STP) rates and reduce turn-around time (TAT).Collaborate with sales, credit, underwriting, and market teams to manage daily process...


  • Hong Kong, Central and Western District, Hong Kong SAR China Thakral One Full time

    About the RoleWe are seeking a seasoned professional to lead our Onboarding Journey Development team at Thakral One. The successful candidate will be responsible for enhancing our onboarding experiences across various channels, with a focus on improving straight-through processing (STP) rates and reducing turnaround times.ResponsibilitiesCollaborate with...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your PotentialAt HSBC, we're committed to helping our customers achieve their financial goals. As a Card Product and Journey Manager, you'll play a key role in shaping our product strategy to drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and implement card product strategies to drive market leadership and customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Company OverviewHang Seng Bank is committed to service excellence and seeks a high-calibre professional to join its Corporate Governance and Secretariat function.SalaryThe estimated salary for this position is HKD 80,000 - 120,000 per annum, depending on experience.Job DescriptionWe are seeking a Executive Secretary Assistant to the Company Board who will...


  • Hong Kong, Central and Western District, Hong Kong SAR China Eames Consulting Full time

    Job Summary: We are seeking a highly experienced Data Analytics Leader to drive customer journey transformation across our APAC business. The ideal candidate will have a strong background in data analytics, customer journey design, and marketing technology.Key Responsibilities:Partner with senior C-suite to develop and implement a customer 360 data...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Financial Times Full time

    About UsThe Financial Times is a leading global news organisation, renowned for its high-quality journalism and commitment to delivering independent, unbiased information to individuals and businesses worldwide. Our mission is to empower our audience with the knowledge and insights they need to navigate the complexities of the global economy.Our Commitment...


  • Hong Kong, Hong Kong SAR China The Financial Times Full time

    About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, our purpose is to be a trusted partner for every life and protector for every future. We strive to create an inclusive environment where diversity is celebrated, and our people can grow and succeed.About the RoleThis exciting opportunity will support the CX Lead in driving customer experience initiatives and improving customer journeys across...


  • Hong Kong, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. ...


  • Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction Reports to:  Customer Journey Manager Disruptions The job holder will act as the voice of the customer in the IOC’s operational decision making by monitoring the operations for significant customer impact events (e.g. major delays, cancellations, diversions etc) and recommending customer centric actions. They will support all airports...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Director, Customer Propositions and ManagementHang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as Assistant Manager, Affluent Propositions.Key ResponsibilitiesDevelop proposition-related projects or initiatives to enhance segment awareness and expand market share for high net worth,...


  • Hong Kong, Central and Western District, Hong Kong SAR China FDM Group Full time

    Embark on a dynamic career journey with FDM Group as a Career Development Consultant. In this role, you will play a pivotal part in supporting and overseeing critical change initiatives within organisations. You will be equipped with practical experience in project management, business analysis, and change management methodologies, which you will apply to...


  • Hong Kong, Central and Western District, Hong Kong SAR China On the Mark Education Consulting Inc. Full time

    About the Job / SchoolOn the Mark Education Consulting Inc. is seeking a dedicated English language educator to join our team in Hong Kong. As a professional English language school, we offer a comprehensive English program tailored to the needs of Hong Kong learners.Our school caters to children and young adult learners, providing them with an additional...


  • Hong Kong, Hong Kong SAR China On the Mark Education Consulting Inc. Full time

    About the Job / School On the Mark Education is currently looking for energetic and passionate English teachers who love teaching young learners aged 1.5yrs – to late secondary, however most of our students are Nursery level to early primary (1.5-7 or 8yrs) throughout Hong Kong city.  Our school is a professional English language school that has...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cisco Full time

    Job SummaryAs a Sales Strategy Executive at Cisco, you will be responsible for developing and executing sales strategies and tactics that maximize Cisco opportunity within the customer environment. This role requires a highly motivated, entrepreneurial-minded sales professional who can innovate and disrupt status quo with new mindsets to bring in new...


  • Hong Kong, Central and Western District, Hong Kong SAR China ProZ Full time

    Job Title: E-commerce Retail Division TranslatorWe are seeking a skilled translator to join our team for a testing project. The goal is to test online retail stores to determine the quality of the user experience.Project DetailsTarget language: French (Belgium), Italian (Italy)Service: website testingContent type: E-Commerce, RetailTool: Webapp developed by...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About AIA and the RoleAIA Blue Cross (Asia-Pacific) Company Limited is a leading insurance provider seeking a skilled Customer Experience Strategist to drive digital engagement, manage customer feedback, and optimize the customer journey.As a Manager, Customer Experience & Service Design, you will play a crucial role in crafting compelling visual designs...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng is committed to delivering exceptional service and providing best-in-class products and services to our customers. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Job DescriptionWe are currently seeking a Senior...

  • Assistant Talent

    5 days ago


    hong kong, Hong Kong SAR China Rosewood Hotel Group Full time

    About the role: We are looking for a talent who is passionate about Human Resources to join us as the Carlyle & Co. Talent & Culture Assistant / Assistant Officer. This position will assist in the administrative support of HR operations including talent acquisition, learning & development, and employee engagement. This is a unique role in a global brand...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cotton On Group Full time

    About the Role As a Part Time Sales team member at Cotton On Group, you will be a brand ambassador, creating memorable moments for our customers to experience the difference of our stores. Your key responsibilities will include: Create and deliver amazing moments and experiences for our customers Advocate for the Cotton On Group Foundations and...