Assistant Manager Customer Journey

At Prudential, our purpose is to be a trusted partner for every life and protector for every future. We strive to create an inclusive environment where diversity is celebrated, and our people can grow and succeed.About the RoleThis exciting opportunity will support the CX Lead in driving customer experience initiatives and improving customer journeys across...

Job Summary: We are seeking a highly experienced Data Analytics Leader to drive customer journey transformation across our APAC business. The ideal candidate will have a strong background in data analytics, customer journey design, and marketing technology.Key Responsibilities:Partner with senior C-suite to develop and implement a customer 360 data...

Role On Boarding Journey Development Desirable Qualities Knowledge/Experience Consumer financial services industry experience and strong understanding of unsecured asset businesses. Strong experience of market leading card on-boarding journey development. Experience of leading multi-channel sales programs and building business through...

Unlock Your PotentialAt HSBC, we're committed to helping our customers achieve their financial goals. As a Card Product and Journey Manager, you'll play a key role in shaping our product strategy to drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and implement card product strategies to drive market leadership and customer...

Newly set up team, directly embedded within the business APAC scope, working with senior C-suite across multiple business lines Partnering closely with IT team to form a customer 360 data platform Drive the group analytics and insights strategy Maximize lead generation and conversion, leverage data across different customer Manage product...

About the RoleWe are seeking a highly skilled Onboarding Journey Development Specialist to join our team at Thakral One.Key ResponsibilitiesImprove onboarding journeys across channels and enhance straight-through processing (STP) rates and reduce turn-around time (TAT).Collaborate with sales, credit, underwriting, and market teams to manage daily process...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. ...

Key Accountabilities: Insights Support to manage on-going research work as needed, including product concept and proposition testing, working and liaison with external research agencies Support in extensive Group sponsored research, including NPS and annual Customer & Distributor satisfaction studies Assist different teams and line of business to...

Responsibilities: Drive customer-centric model in Personal Banking Business by leading customer journey / experience design across all customer segments, products and service channels Advocate journey thinking and embrace digital first mindset to use data and technology to help business delivery across customer interactions and touchpoints, and to ensure...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at AXA Group. As a key member of our organization, you will be responsible for driving customer excellence and insights across various business units.Key Responsibilities:Support the development of strategic KPIs for customer experience and report business performance...

Responsibilities:   Manage digital acquisition channels performance and explore new channels where necessary.  Manage new digital and social media initiatives through effective collaboration with Marketing Team. Manage strategic projects to optimize customer journey through digitization of owned online assets to deliver a seamless online application and...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

FIND YOUR 'BETTER' AT Blue Cross If you believe in better, we’d love to hear from you. About the Role Responsible for crafting compelling visual designs that align to AIA design Blue Cross (Asia-Pacific) Company Limited, a leading insurance provider, is seeking a skilled and expert customer experience designer to join our team. As a Manager,...

Unlock Your Potential in Wealth and Personal BankingAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer advocacy. As a Customer Experience Manager, you'll play a critical role in shaping our customer journeys and ensuring that our customers receive the highest levels of service.Key...

Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our customer journey and experience design efforts in Personal Banking Business. The ideal candidate will have a strong background in customer research, digital experience, and new initiative development. Key Responsibilities:Drive customer-centric model in Personal Banking...

Job Title: Customer Experience ManagerAt Bank Of China (Hong Kong) Limited, we are seeking a highly skilled Customer Experience Manager to lead our customer-centric initiatives and drive business growth through exceptional customer experiences.Key Responsibilities:Develop and implement customer journey design strategies to enhance customer experience across...

At Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, from creating a culture of diversity and inclusion to providing a platform for our people to excel. We're looking for a Senior Manager, Customer Experience to help us deliver exceptional customer experiences across all...

Job DescriptionAt Prudential, we are committed to creating a culture that values diversity and inclusion. As a Senior Manager, Customer Experience, you will play a vital role in driving our customer experience strategy and delivering exceptional experiences for our customers.Key Responsibilities:Craft end-to-end customer journeys to foster engagement and...

Customer Experience Manager - Life InsuranceAt HSBC Life, we're committed to delivering exceptional customer experiences that meet the evolving needs of our clients. As a Customer Experience Manager, you'll play a key role in shaping our customer journey and ensuring that our products and services are tailored to meet the unique needs of our customers.Key...