Senior Manager, Customer Experience

At Prudential plc, we are committed to being partners for every life and protectors for every future. Our purpose drives everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we...

About the RoleThis is a senior leadership position within HKT, responsible for overseeing and addressing customer complaints across multiple channels in relation to mobile network services.Key ResponsibilitiesConduct thorough analysis of customer network experience and implement effective management strategies to drive customer satisfaction and...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing,...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at AXA Group. As a key member of our organization, you will play a critical role in driving business growth and customer satisfaction.Key ResponsibilitiesInsights and AnalysisSupport the development of strategic KPIs for the business and report business performance...

Transforming Customer Experiences at HSBCHSBC is a world-class financial institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global bank. Insurance is about people, and the promises they make. At HSBC, we help deliver on these promises by providing a wide variety of life insurance products and...

Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service...

Responsibilities: Drive customer-centric model in Personal Banking Business by leading customer journey / experience design across all customer segments, products and service channels Advocate journey thinking and embrace digital first mindset to use data and technology to help business delivery across customer interactions and touchpoints, and to...

Responsibilities: Drive customer-centric model in Personal Banking Business by leading customer journey / experience design across all customer segments, products and service channels Advocate journey thinking and embrace digital first mindset to use data and technology to help business delivery across customer interactions and touchpoints, and to ensure...

Job Description**Job Summary:**We are seeking a highly skilled and experienced Customer Experience Manager to join our team at The Bank of East Asia. As a Customer Experience Manager, you will be responsible for ensuring that our customers receive exceptional service and support in our branches.Key Responsibilities:Customer Service: Act as the first point of...

About the RoleWe are seeking a highly skilled and experienced Research Director to lead our customer experience research efforts. As a key member of our team, you will be responsible for driving and institutionalizing company-wide approaches to customer experience and sales distributors loyalty research studies across markets.Key ResponsibilitiesBe the...

Responsibilities Act as the first contact point of customers in a warm and caring manner to ensure their journey with BEA is highly satisfactory Understand customers' needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits Evaluate customer preferences and identify opportunities to enhance customer...

Your Role Oversee and address customer complaints across multiple channels in relation to mobile network services Conduct a thorough analysis of customer network experience and implement effective management strategies Collaborate with other Business Units to facilitate defining selling strategy Involve in Radio Access Network (RAN) / Core...

About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team in APAC. As a key member of our Customer Experience team, you will play a critical role in driving customer-centricity across the region.Key ResponsibilitiesCustomer Insights and StrategyDevelop and implement customer insights and VOC programs across...

Job SummaryCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to join our team as a Customer Experience Project Manager. This role is responsible for ensuring the delivery of exceptional customer experiences through the development and implementation of innovative seating products.Key ResponsibilitiesProject Management:...

Job SummaryCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to join our team as a Customer Experience Project Manager. This role is responsible for ensuring the delivery of exceptional seating products that meet the needs of our customers.Key ResponsibilitiesDevelop and implement projects to improve the inflight...

About TDCXTDCX is a global company that has won hundreds of industry awards, providing excellent support experiences to customers via all relevant communication channels.Job MissionAs a Customer Experience Specialist at TDCX, your mission will be to:Provide an exceptional support experience to customers via all relevant communication channels.Identify...

Job DescriptionWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Officer. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Enquiry Handling: Respond to customer enquiries regarding policy...

About the RoleWe are seeking a highly skilled and experienced Customer Experience Operations Manager to join our team at China Mobile International Limited. As a key member of our operations team, you will be responsible for designing and optimizing the user experience for our mCloud platform, ensuring high-quality GUI design and timely delivery.Key...

About UsWe are a leading omnichannel fashion brand, dedicated to empowering women through style. Founded in 2010, we have grown to become a 250-strong team, headquartered in Singapore with a presence in Indonesia, Malaysia, and Cambodia. Our mission is to redefine the female retail experience globally.Our TeamWe are a passionate, dynamic, and innovative team...

About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at foodpanda. As a key member of our operations team, you will play a vital role in ensuring our customers receive exceptional service and support throughout their delivery journey.Key ResponsibilitiesProvide Quality Customer Service: Respond to...