Senior Manager, Network Customer Experience Assurance

Your Role Perform big data analysis to enhance Network Performance and Customer Satisfaction Design & invent tools and measures over advanced 5G/4G network to early detect customer problems and to improve customer experiences Support Network Benchmark projects and system AI development projects Execute real-time VIP and Corporate complaint...

About the RoleWe are seeking a highly skilled Senior Network Performance Assurance Engineer to join our team at HKT. As a key member of our network performance assurance team, you will play a critical role in ensuring the optimal performance and reliability of our 5G/4G/3G/2G networks.Key ResponsibilitiesDesign, develop, and deploy data-driven applications,...

Classy Wheeler Limited is a pioneering digital operator in Hong Kong, driving market trends and setting industry standards in the telecommunications sector. With a strong focus on innovative mobile services and enterprise solutions, they are embarking on a new digital era underpinned by cutting-edge 5G technology.Job Summary:We are seeking an experienced...

At HKT, we are seeking a highly skilled Senior 5G Network Assurance Specialist to join our team. In this role, you will play a key part in ensuring the quality of our advanced 5G/4G network.Key ResponsibilitiesMonitor network performance and customer experience; analyze changes if anyProactively detect network changes and work with various teams to resolve...

About the RoleWe are seeking an experienced leader to oversee customer experience assurance for our mobile network services. The ideal candidate will have a strong analytical mindset and be able to implement effective management strategies.Lead customer complaint resolution across multiple channels, ensuring timely and satisfactory outcomes.Conduct in-depth...

Job SummaryAs a key member of HKT's network assurance team, you will be responsible for ensuring the high quality of our 5G and 4G networks. Your main duties will include:Monitoring network performance and customer experience, analyzing any changes in performanceProactively monitoring the network for changes, collaborating with various teams to resolve...

Company: Our client is a forefront digital operator in Hong Kong, spearheading market trends and setting industry standards in the telecommunications sector. With a robust focus on innovative mobile services and enterprise solutions, they are entering a new digital era underpinned by cutting-edge 5G technology.Nature: Permanent Job Description: Develop and...

Job SummaryHKT is seeking a highly skilled Network Performance Assurance Engineer to join our team. As a key member of our network development team, you will be responsible for designing, developing, and implementing data-driven applications to support 5G/4G/3G/2G network performance and customer experience assurance.Main ResponsibilitiesDevelop and produce...

Job DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

At Classy Wheeler Limited, we are seeking a seasoned Senior Quality Assurance Leader to join our team in Hong Kong. With a strong background in managing testing for eCommerce websites and mobile apps, you will play a crucial role in ensuring the quality of our products.About the RoleThis is a leadership position that requires exceptional communication and...

About the JobAt Snaphunt, we're looking for a skilled Sales and Customer Experience Leader to join our team.Key Responsibilities:Manage a team of representatives offering exceptional customer support.Oversee the customer service process, ensuring timely resolution of issues and complaints.Conduct quality assurance surveys with customers to gather feedback...

About China Mobile Hong Kong Co. Ltd.We are a leading telecommunications company in Hong Kong, committed to delivering innovative mobile services to our customers.SalaryThe estimated salary for this position is HKD 120,000 - 180,000 per month, depending on experience and qualifications.Job DescriptionJob Title: Senior Network Quality ManagerReports to: Head...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Classy Wheeler Limited is a leading digital operator in Hong Kong, driving innovation in the telecommunications sector by leveraging 5G technologies to set market trends and steer industry standards.Salary: HKD 80,000 - 120,000 per monthJob Description:We are seeking an experienced Senior Network Intelligence Manager to enhance performance management tools...

Your role Responsible for system development to support 5G/4G/3G/2G network performance and customer experience assurance with the following main duties: Program, develop, and produce data-driven application, e.g. web applications, websites, mobile apps Automate the manual processes of wireless network planning & operation Optimize/maintain...

Job SummaryWe are seeking a highly motivated Senior Localization Specialist to support Bloomberg's products for the Traditional Chinese-speaking market. As part of our global Localization team, you will be responsible for providing high quality Traditional Chinese translations, such as software localization, marketing materials, company information, and...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

About Classy Wheeler LimitedWe are seeking a highly skilled Senior Mobile Network Optimization Lead to join our team.Salary Range: $120,000 - $180,000 per annumJob Description:The Senior Mobile Network Optimization Lead will be responsible for evolving performance management tools with machine learning and AI, monitoring and analyzing the performance of...

Responsibilities To be a team member of Branch Distribution & Services Department Assist the team to develop and execute customer experience initiatives and programs to drive continuous service improvements in branch network. Coordinate with branches and other departments to facilitate and ensure the programs operated in an effective manner. Participate...