Manager, Customer Experience Assurance

Job DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Your Role Oversee and address customer complaints across multiple channels in relation to mobile network services Conduct a thorough analysis of customer network experience and implement effective management strategies Collaborate with other Business Units to facilitate defining selling strategy Involve in Radio Access Network (RAN) / Core...

At Prudential, we foster an environment where diversity is celebrated and inclusion is assured, creating a culture that encourages everyone to do their best work and make an impact on the business. As a service professional, you will have the opportunity to engage with valued customers who have provided constructive feedback.Key aspects of this role...

About the JobAt Snaphunt, we're looking for a skilled Sales and Customer Experience Leader to join our team.Key Responsibilities:Manage a team of representatives offering exceptional customer support.Oversee the customer service process, ensuring timely resolution of issues and complaints.Conduct quality assurance surveys with customers to gather feedback...

Job DescriptionThe Customer Experience Manager - Call Centre Operations Lead is a key role within Prudential plc, responsible for overseeing the day-to-day operations of the inbound customer hotline and driving continual improvements in customer experience.About UsPrudential plc is committed to being partners for every life and protectors for every future....

**About the Role**We are seeking an experienced Quality Assurance and Customer Support Specialist to join our team at Autodesk. This is a unique opportunity to make a significant impact on our customer's experience and help shape the future of our company.In this role, you will be responsible for driving quality assurance results, identifying trends, and...

About UsDow Jones is a leading global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats.Job OverviewWe are seeking an experienced Global Customer Experience Quality Specialist to join our team in Princeton, New Jersey. As a key member of our quality assurance team, you will...

At Classy Wheeler Limited, we are seeking a seasoned Senior Quality Assurance Leader to join our team in Hong Kong. With a strong background in managing testing for eCommerce websites and mobile apps, you will play a crucial role in ensuring the quality of our products.About the RoleThis is a leadership position that requires exceptional communication and...

Prudential plc aims to be a partner for every life and protector for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

About the RoleWe are seeking an experienced leader to oversee customer experience assurance for our mobile network services. The ideal candidate will have a strong analytical mindset and be able to implement effective management strategies.Lead customer complaint resolution across multiple channels, ensuring timely and satisfactory outcomes.Conduct in-depth...

We are currently seeking a high-caliber professional to join our support team as a Quality Assurance Officer. The ideal candidate will have a strong customer focus and be able to monitor customer contacts, including phone calls, to ensure the agreed quality standard.About UsHKT is an equal opportunity employer and welcomes applications from all qualified...

Responsibilities To be a team member of Branch Distribution & Services Department Assist the team to develop and execute customer experience initiatives and programs to drive continuous service improvements in branch network. Coordinate with branches and other departments to facilitate and ensure the programs operated in an effective manner. Participate...

About UsHermès is a leading luxury brand dedicated to delivering exceptional customer experiences.Salary$80,000 - $120,000 per yearJob DescriptionAs a Customer Experience Manager at Hermès, you will be responsible for driving service excellence and enhancing the overall in-store experience for our discerning customers.ResponsibilitiesLead by example and...

Job OverviewWe are seeking a skilled Customer Experience Manager to join our team at Maersk. As a key member of our customer service operations, you will play a critical role in delivering exceptional experiences for our small and mid-sized customers.

Job DescriptionWe are seeking a highly skilled Customer Service Agent to join our team at Maersk. This role involves owning and managing the customer experience of small/mid-sized customers, ensuring seamless interactions across all channels.Key ResponsibilitiesManage customer service operations for our online shopping platform, delivering exceptional...

Our Vita Green Health Product Company Limited is seeking a seasoned Customer Experience Manager to lead the planning, development, and execution of CRM strategy and customer roadmap.Job DescriptionAs a key member of our team, you will work closely with Brand, Sales, and Digital teams to acquire, grow, and nurture customers. Your primary responsibilities will...

Overview:The Zeal Group seeks an experienced Customer Experience Manager to provide premium services to VIP Customers and drive seamless experiences during site visits.Job SummaryWe are looking for a highly motivated individual with 3+ years of experience in Client Relations and Administrative roles in the Banking and Financial services industry. As a key...

Job Description:As a Customer Service Professional - Quality Assurance Coordinator at TÜV SÜD, you will play a crucial role in managing test plans and prices with customers during contract reviews. Your formal communication skills will be essential in coordinating and monitoring test project activities within agreed lead times.Your responsibilities will...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...