Onboarding Journey Development Lead

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Thakral One Full time
About the Role

We are seeking a seasoned professional to lead our Onboarding Journey Development team at Thakral One. The successful candidate will be responsible for enhancing our onboarding experiences across various channels, with a focus on improving straight-through processing (STP) rates and reducing turnaround times.

Responsibilities
  • Collaborate with cross-functional teams, including sales, credit, underwriting, and market teams, to streamline process flows and identify areas for improvement.
  • Develop expertise in new account onboarding operational procedures and ensure relevant documentation is up-to-date.
  • Design and maintain reporting and analysis associated with new account onboarding, leveraging data from credit, underwriting, and analytics teams to drive continuous improvement.
  • Cultivate relationships with third-party solution providers to stay informed about innovation trends in Asia.
Key Performance Indicators
  • Improve STP rates and reduce TAT for each product by channel.
  • Increase cards and loans acquisition numbers while maintaining approval rates.
What We Offer

A competitive salary of $120,000 per annum, commensurate with experience.

Opportunities for growth and professional development within a dynamic organization.



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